Customer Analyst

Harnham; Greater London; Hybrid; GBP 43,000 - 58,000; Full time

Job summary

Harnham in London is seeking a Customer Analyst to turn complex customer and commercial data into clear, actionable insights that influence strategy and performance. This hybrid role requires three days in the office weekly and offers a 12‑month fixed‑term contract with a £50,000 salary.

You will build KPI dashboards, analyse customer behaviour and campaign performance, and collaborate with cross‑functional teams to drive data‑led decisions and growth opportunities.

Qualifications

• Experience as a Customer Analyst or similar analytics role.
• Experience working with large customer/retail/e‑commerce datasets.
• Strong SQL and data visualization skills.
• Familiarity with cloud data platforms (Snowflake beneficial).

Responsibilities

• Produce analysis and recommendations to support commercial and customer decisions.
• Build and maintain KPI dashboards and reporting using data visualisation tools.
• Analyse customer behaviour, purchasing trends, retention metrics and satisfaction.
• Deliver regular customer insight reporting on product performance and seasonality.
• Support store and channel performance analysis to identify growth opportunities.
• Define customer segments and measure engagement campaigns.

Skills

SQL

Power BI

Tableau

Looker

Communication

Customer segmentation

Job description

Customer Analyst

London (Hybrid, 3 days per week in office) | £50,000 | 12-Month Fixed-Term Contract

This is an excellent opportunity for a Customer Analyst to join a growing organisation and play a key role in shaping customer and commercial decision‑making. You'll work across customer, retail, and financial data, delivering insights that directly influence strategy, performance, and customer experience.

The Company

They are a customer-focused business that places data at the centre of decision‑making. With an established presence and a strong focus on growth, they are continuing to invest in analytics capabilities to better understand customer behaviour and commercial performance. You will join a collaborative environment where data is valued and insights have genuine impact across the organisation.

The Role

As a Customer Analyst, you will turn complex customer and commercial data into clear, actionable insights.

Key responsibilities include:

• Producing analysis and recommendations to support key commercial and customer‑focused decisions.
• Building and maintaining KPI dashboards and reporting using data visualisation tools.
• Analysing customer behaviour, purchasing trends, retention metrics, and customer satisfaction.
• Delivering regular customer insight reporting on product performance, purchasing patterns, and seasonal trends.
• Supporting store and channel performance analysis to identify growth opportunities.
• Defining customer segments and measuring the effectiveness of customer engagement campaigns.
• Conducting A/B test analysis and campaign performance reporting.
• Partnering with stakeholders across Customer Experience, Retail, Finance, and Analytics teams to drive data‑led decision making.
• Supporting forecasting, performance measurement, and commercial modelling initiatives.

Your Skills & Experience

• Strong commercial experience in a Customer Analyst, Customer Insights Analyst, CRM Analyst, or similar analytics role.
• Experience working with large customer, retail, e‑commerce, or transactional datasets.
• Strong SQL capability.
• Experience using data visualisation tools such as Power BI, Tableau, or Looker.
• Ability to communicate insights effectively to both technical and non‑technical stakeholders.
• Experience with customer segmentation, customer lifecycle analysis, campaign measurement, and reporting.
• Exposure to Snowflake or similar cloud‑based data platforms is beneficial.
• A curious and proactive approach to problem‑solving.