Strategic Customer Analytics Manager – Maternity Cover

Harnham; Greater London; On-site; GBP 63,000 - 77,000; Full time

Job summary

Harnham is seeking a Customer Analytics Manager to own the customer analytics function for a major consumer brand. You will shape how customer insight influences business strategy, partnering with senior stakeholders to drive growth, retention and commercial performance.

This maternity cover role offers visibility and impact. You will lead analytics projects on retention, loyalty and lifetime value, deliver insightful reports, and develop segmentation frameworks.

Qualifications

• Strong commercial experience in customer analytics, customer insight or customer strategy.
• Advanced SQL skills and experience with data visualisation tools.
• Experience delivering customer segmentation, clustering, predictive modelling and regression analysis projects.
• Understanding of customer behaviour, retention, loyalty and lifetime value metrics.
• Ability to communicate complex analytical findings to non-technical stakeholders.
• Experience influencing senior stakeholders and driving data-led decision-making.
• Exposure to team leadership, mentoring or line management is advantageous.
• Experience using SQL, Python or similar analytics technologies.

Responsibilities

• Own customer analytics projects across retention, loyalty, profitability and CLV.
• Deliver customer reporting, insight packs and deep-dive analysis for senior stakeholders.
• Develop segmentation and profiling frameworks to identify trends and opportunities.
• Apply clustering, predictive modelling and regression analysis techniques.
• Translate complex analysis into clear, commercially actionable recommendations.
• Partner with multiple business functions to drive analytics insights.
• Support strategic decisions with customer-focused insight and best practices.

Tools

SQL

Python

Data visualization

Job description

Harnham is seeking a Customer Analytics Manager to own the customer analytics function for a major consumer brand. You will shape how customer insight influences business strategy, partnering with senior stakeholders to drive growth, retention and commercial performance.

This maternity cover role offers visibility and impact. You will lead analytics projects on retention, loyalty and lifetime value, deliver insightful reports, and develop segmentation frameworks.