Customer Analyst

Harnham; Stratford-upon-Avon; On-site; GBP 45,000 - 55,000; Full time

Job summary

Harnham is seeking a Customer Selections & Analytics Consultant (12 Month FTC) to work from Stratford-upon-Avon with bi-monthly in-office attendance. The role focuses on building SQL-based customer selections, campaign analytics, and delivering performance insights that guide marketing decisions.

You will partner with stakeholders, translate briefs into data solutions, and develop dashboards to measure campaign impact.

Qualifications

• Strong commercial SQL experience.
• Experience in customer selections, campaign analytics, CRM analytics or customer data environments.
• Experience working with and combining multiple datasets.
• Data visualisation experience, ideally using Power BI.
• Strong stakeholder management and communication skills.
• The ability to translate technical outputs into clear business recommendations.
• Experience presenting insights to support business decision-making.
• Strong attention to detail and a focus on data quality.
• Experience working within a regulated or compliance-driven environment would be beneficial.

Responsibilities

• Build and deliver customer selections using SQL for marketing, customer and service communications.
• Translate campaign briefs into technical requirements and actionable data solutions.
• Work with multiple customer datasets to create accurate and compliant audience selections.
• Develop, maintain and enhance dashboards used to evaluate campaign performance.
• Analyse test-and-learn activity and identify opportunities to improve campaign effectiveness and ROI.
• Generate clear, actionable insights that support customer targeting strategies.
• Partner with business stakeholders to understand requirements and deliver against campaign objectives.
• Present technical findings and recommendations to non-technical audiences.
• Support quality assurance processes to ensure outputs meet business and regulatory requirements.
• Collaborate with wider analytics teams to continuously improve selection and evaluation processes.
• Manage multiple projects and priorities while meeting agreed timelines.

Skills

SQL

Customer selections

Campaign analytics

CRM analytics

Power BI

Stakeholder management

Data quality

Regulatory awareness

Data environments

Tools

Power BI

Job description

Customer Selections & Analytics Consultant (12 Month FTC)

Stratford-upon-Avon - 2x a month in office

Up to £50,000

Looking for a role where you can combine customer analytics, SQL, campaign targeting and stakeholder engagement? This opportunity offers the chance to join a growing analytics function, delivering impactful customer selections and performance insights that directly influence marketing and business decision-making. You'll work across customer data, campaign analytics and reporting, helping drive more effective customer engagement strategies.

The Company

They are a well-established organisation with a strong focus on customer experience and data-driven decision-making. Continued investment in analytics and customer insight has created an opportunity for a Customer Selections & Analytics Consultant to join their team on a 12-month fixed-term contract.

Working within a collaborative analytics environment, you will partner with stakeholders across the business to support customer targeting, campaign optimisation and strategic decision-making through data.

The Role

As a Customer Selections & Analytics Consultant, you will:

• Build and deliver customer selections using SQL for marketing, customer and service communications.
• Translate campaign briefs into technical requirements and actionable data solutions.
• Work with multiple customer datasets to create accurate and compliant audience selections.
• Develop, maintain and enhance dashboards used to evaluate campaign performance.
• Analyse test-and-learn activity and identify opportunities to improve campaign effectiveness and ROI.
• Generate clear, actionable insights that support customer targeting strategies.
• Partner with business stakeholders to understand requirements and deliver against campaign objectives.
• Present technical findings and recommendations to non-technical audiences.
• Support quality assurance processes to ensure outputs meet business and regulatory requirements.
• Collaborate with wider analytics teams to continuously improve selection and evaluation processes.
• Manage multiple projects and priorities while meeting agreed timelines.

Your Skills & Experience

To be successful in this Customer Selections & Analytics Consultant role, you will have:

• Strong commercial SQL experience.
• Experience in customer selections, campaign analytics, CRM analytics or customer data environments.
• Experience working with and combining multiple datasets.
• Data visualisation experience, ideally using Power BI.
• Strong stakeholder management and communication skills.
• The ability to translate technical outputs into clear business recommendations.
• Experience presenting insights to support business decision-making.
• Strong attention to detail and a focus on data quality.
• Experience working within a regulated or compliance-driven environment would be beneficial.

What They Offer

• Exposure to customer analytics, campaign optimisation and wider data initiatives.
• Opportunities to develop expertise across customer analytics, customer targeting and data-driven marketing.
• Collaborative and supportive team environment.