Customer Ambassador CO1/2 RDR

South Western News UK; Stoke D'Abernon; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Free duty and leisure travel on SWR

Free leisure travel for spouse/partner

75% discount on many other train ops

Full training and development support

Excellent pension scheme

Job summary

South Western Railway (SWR) in the UK is seeking a Customer Ambassador to help customers travel smoothly, advise on the best tickets and routes, and greet travelers with a friendly, helpful approach.

You will work an average of 20.15 hours per week across a 6-week rotating roster at multiple stations. Full training is provided, with benefits including free travel for employees and their families, plus a pension scheme.

Qualifications

• Visa applicants must have at least 6 months remaining at the time of appointment.
• Able to commit to full training and meet the role requirements.
• Excellent communication and a friendly, helpful approach with customers.
• Capable of handling repetitive tasks and working under pressure.

Responsibilities

• Approach customers in the station concourse and assist with ticket purchases and route recommendations.
• Support customers with self-service machines and coach them on how to use them.
• Perform routine maintenance and support for ticket vending machines.

Skills

Organised

Proactive

Great communicator

People skills

Customer service experience

Job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue bring people together to get the most out of life.

The Reward:

Training: £27,930 plus £1,141 regional allowance pro rata per annum.
Fully trained: £29,829 plus £1,141 regional allowance pro rata per annum.

Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Customer Ambassadors earn up to £32,000 per annum plus regional allowance.

On top of your salary, we offer a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

About the job:

As a Customer Ambassador, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You're knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile

Your responsibilities will include, but are not limited to:

• Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
• Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
• Using several types of technology as well as performing routine maintenance to ticket vending machines.

* For a full list of responsibilities, please download the job description available at the bottom of this advert.

You'll need to be:

• Organised, proactive and able to efficiently prioritise tasks.
• Able to cope with repetitive tasks under pressure.
• A great communicator that enjoys working with people.
• Confident and happy to approach and talk to new people.
• Passionate about doing the right thing – nothing is too much trouble.

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Working pattern:

You will work an average of 20.15 hours per week across 3.5 days.

Typical shifts:

6-week roster covering rest days. at various stations.

Bookham shift times 0630 - 1220
Cobham - 0610 - 1429
Horsley - 0625 - 1444
London Rd Guildford - 0620 - 1514
Effingham Junction - 0626 - 1320

Locations form part of a regular 6-week rotating roster and can be fully explained at interview stage.

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/