Customer Advocacy & Marketing Manager

simpro; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

Simpro Group in Leeds is seeking a Customer Marketing Manager to turn customer success stories into powerful marketing assets and grow a champions community.

You will run events, advocacy programs, reviews on G2/Google, and develop campaigns that boost engagement and brand awareness while collaborating with Customer Success, Sales, Product and Marketing.

A proven track record in B2B customer marketing with HubSpot and Salesforce experience and a data-driven mindset will help you succeed.

Qualifications

• 3-5+ years in customer marketing, advocacy, or related B2B marketing.
• Strong project management and communication skills.
• Experience with marketing and CRM tools like HubSpot, Salesforce, and G2.
• Data-driven with ability to run email campaigns.

Responsibilities

• Develop and execute customer marketing and communication strategies.
• Build and grow a community of customer advocates with reviews on G2/Google.
• Design campaigns to increase engagement, advocacy and brand awareness.
• Identify customer success stories and collaborate on case studies and testimonials.
• Plan and deliver customer-focused events, webinars and community initiatives.
• Manage sponsorship opportunities at events to maximise visibility.
• Collaborate with Customer Success, Sales, Product and Marketing for a consistent customer experience.
• Measure programme performance and optimise campaigns using data.

Skills

Customer marketing

Advocacy programs

CRM tools

HubSpot

Salesforce

Tools

G2

Job description

Simpro Group in Leeds is seeking a Customer Marketing Manager to turn customer success stories into powerful marketing assets and grow a champions community.

You will run events, advocacy programs, reviews on G2/Google, and develop campaigns that boost engagement and brand awareness while collaborating with Customer Success, Sales, Product and Marketing.

A proven track record in B2B customer marketing with HubSpot and Salesforce experience and a data-driven mindset will help you succeed.