Client Advocacy & Case-Study Lead

Concentrix; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Concentrix is seeking a Customer Marketing Manager to turn client success into market credibility. You will operate where Sales, Account Management, Delivery and Marketing intersect, identifying stories and securing approvals to showcase credible client evidence.

You will build case studies, manage references, and develop advocacy programmes while coordinating across internal teams to amplify client voices. This role requires enterprise experience and strong stakeholder skills.

Qualifications

• Proven experience in a B2B Customer Marketing, Advocacy or Reference Management role.
• Experience working in enterprise services, SaaS or technology environments.
• Demonstrable track record building and managing client case study and reference programmes.
• Experience working directly with Sales and Account Management teams.
• Strong stakeholder management skills, including navigating client approvals and sensitivities.
• Excellent written communication skills with strong commercial judgement.

Responsibilities

• Identify new logo wins and significant project milestones with Sellers and Account Managers.
• Assess opportunities for website announcements, news releases and coordinated communications.
• Amplify client stories with PR and Communications teams.
• Engage clients professionally to secure approvals and participation.
• Develop written, video and presentation-ready client stories.
• Maintain a pipeline of publishable and referenceable content.

Skills

B2B marketing

Advocacy programmes

Client references

Stakeholder management

Written communication

Tools

CRM systems

Reference tracking tools

Job description

Concentrix is seeking a Customer Marketing Manager to turn client success into market credibility. You will operate where Sales, Account Management, Delivery and Marketing intersect, identifying stories and securing approvals to showcase credible client evidence.

You will build case studies, manage references, and develop advocacy programmes while coordinating across internal teams to amplify client voices. This role requires enterprise experience and strong stakeholder skills.