Customer Advisor & Trade Counter – Heating Supplies

The Work Shop Resourcing Ltd; Poole; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company pension

20 days annual leave + Bank Holidays

Full training and ongoing support

Friendly, supportive team environment

Long-term career opportunities

Job summary

The Work Shop Resourcing Ltd is seeking a Customer Advisor / Trade Counter Assistant to join a Poole-based heating spares merchant. The role is full-time and permanent, with hours Mon-Fri 8:00am-5:00pm and alternating winter Saturdays, in-person at the Poole branch.

You will handle telephone enquiries, respond to emails, serve customers at the counter, book goods in/out using Sage, process orders and quotations, assist with stock control, and maintain a tidy branch while delivering excellent

Qualifications

• Excellent communication and customer service skills.
• Positive, can-do attitude and reliability.
• Good IT skills and the ability to work independently or in a team.

Responsibilities

• Answering customer telephone enquiries
• Responding to customer emails
• Serving trade and retail customers on the counter
• Booking goods in and out using Sage
• Processing customer orders and quotations
• Assisting with stock control and maintaining a tidy branch
• Providing excellent customer service at all times

Skills

Customer service

Communication skills

IT skills

Teamwork

Attention to detail

Trade counter experience

Tools

Sage

Job description

The Work Shop Resourcing Ltd is seeking a Customer Advisor / Trade Counter Assistant to join a Poole-based heating spares merchant. The role is full-time and permanent, with hours Mon-Fri 8:00am-5:00pm and alternating winter Saturdays, in-person at the Poole branch.

You will handle telephone enquiries, respond to emails, serve customers at the counter, book goods in/out using Sage, process orders and quotations, assist with stock control, and maintain a tidy branch while delivering excellent