Customer Advisor - Stock flow

B&Q Limited; Dover; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Discounts

Job summary

B&Q Dover is hiring a Stock Flow Customer Advisor to ensure shelves are stocked and ready for customers while maintaining safety standards. You will work in a team to manage stock flow and contribute to a smooth store operation, including potential forklift duties.

The role requires strong communication, organisation, and teamwork, with shifts across 7.00am–10.00pm on a 36.75-hour week. Training and progression opportunities are offered in a supportive retailer environment.

Qualifications

• Great communicator with clear thinking and sound planning under pressure.
• Organised and analytical thinker who keeps things simple.
• Enjoys teamwork and supporting colleagues to achieve goals.

Responsibilities

• Ensure store shelves are stocked with customer needs and new items.
• Developing safe and efficient stock flow processes; obtain forklift license if needed.
• Contribute to decisions that grow the business while working as a team.

Skills

Communication

Organisation

Teamwork

Job description

Overview

Customer Advisor - Stock Flow

Full Time - 36.75 hours per week

Permanent Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £13.10 per hour

B&Q Dover

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Stock Flow Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll think differently about how we inspire people to create a home they love. You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.

What we need:

A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us. You’re an organised and analytical thinker, and you know how to keep things simple. You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.