Customer Advisor | Hybrid Role + Performance Bonus

ZIGUP plc; Peterlee; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual Leave (24–26 days)

Pension 3%

Life assurance

Referral bonus £1,000 per referral

Health & wellbeing services

Discounts & cashback app

Job summary

Northgate Insurance Services is hiring a Customer Advisor in Peterlee with hybrid working after probation. You will guide customers through accident-related claims, provide reassurance, and support them through the process.

The role offers a starting salary from £25,004 with potential increases as experience grows, plus a strong benefits package. Join a team focused on people helping people, backed by Northgate's comprehensive training and wellbeing initiatives.

Qualifications

• Customer-focused and empathetic approach to callers.
• Strong communication and listening skills.
• Able to handle sensitive claims information with care.

Responsibilities

• Guide customers through the claims process with empathy.
• Provide clear information on policy coverage and steps.
• Handle calls and maintain accurate records for cases.

Skills

Customer service

Empathy

Communication

Attention to detail

Job description

Northgate Insurance Services is hiring a Customer Advisor in Peterlee with hybrid working after probation. You will guide customers through accident-related claims, provide reassurance, and support them through the process.

The role offers a starting salary from £25,004 with potential increases as experience grows, plus a strong benefits package. Join a team focused on people helping people, backed by Northgate's comprehensive training and wellbeing initiatives.