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Vacancy Filler; Peterlee; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave 24–26 days

Pension 3%

Life assurance

Discounts through Benefits App

Job summary

Northgate Insurance Services is hiring a Customer Advisor at our Peterlee HQ with hybrid options after probation. You will handle calls and guide customers through their claims process, offering compassionate, clear support to convert stressful moments into manageable experiences.

The role offers 37.5 hours weekly, a starting salary from £25,004 with opportunities to grow, and a monthly bonus up to £330 plus an awards scheme. Training and inclusive culture are highlighted.

Qualifications

• Experience in customer service or claims process is a plus.
• Strong communication and empathy when dealing with customers.

Responsibilities

• Guide customers through their claims process after an accident.
• Provide reassuring, clear information to reduce customer stress.
• Maintain accurate records of interactions and outcomes.

Job description

Location and Working Hours

Location: Based in our Peterlee HQ with hybrid working options after probation.

Working Hours: 37.5 hours per week, with shifts between 8am and 9pm Monday-Friday, and between 8am and 6pm on weekends.

Salary & Bonuses

Salary: Starting from £25,004 with the opportunity to increase your salary as your experience grows with us, plus:

• Monthly Performance Bonus - Earn up to an additional £330 per month (up to £3,960 annually if you’re at the top of your game)
• Ace Award Scheme - Additional rewards for outstanding feedback

Role Overview

Be a Customer Advisor Superstar!Every call, every customer interaction, every moment counts. As a Customer Advisor, you’re more than just a voice on the line - you’re the reassuring presence guiding customers through their claims process right after an accident. Your compassion and natural ability to put your customers at ease can turn a stressful moment into a manageable one. This is a job for those who believe in the power of people helping people.

Why Join Us

We believe in nurturing talent and are committed to creating an inclusive workplace where everyone feels respected, supported, and empowered to succeed. With comprehensive training, we’ll ensure you have all the tools to deliver the best possible service to your customers.

Benefits

• Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• Pension - Employer contributions of 3%.
• Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
• Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About Us

About UsYou may not know Northgate Insurance Services name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

Diversity & Inclusion

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

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