Customer Advisor - Banking & Digital Help (Branch)

Virgin Money; Tees Valley; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading financial institution is seeking a Customer Consultant to join their Eston branch. The role involves welcoming customers, assisting with digital services, and resolving banking queries. Candidates should possess strong communication skills, a genuine passion for customer service, and flexibility in their approach. Experience in financial services and knowledge of banking products are bonuses. Join a dynamic team and enjoy excellent benefits including generous holidays and private medical cover.

Benefits

38.5 days annual leave

Paid well-being days

Market-leading pension

Free private medical cover

Qualifications

• Experience in a customer service environment is beneficial.
• Ability to engage and build rapport with diverse personalities.
• Enthusiasm for digital technology and ongoing updates.

Responsibilities

• Welcome customers and assist with inquiries.
• Educate customers on digital services and banking.
• Resolve queries effectively while providing excellent service.

Skills

Customer service experience

Communication skills

Digital interest

Tools

Microsoft Office

Job description

A leading financial institution is seeking a Customer Consultant to join their Eston branch. The role involves welcoming customers, assisting with digital services, and resolving banking queries. Candidates should possess strong communication skills, a genuine passion for customer service, and flexibility in their approach. Experience in financial services and knowledge of banking products are bonuses. Join a dynamic team and enjoy excellent benefits including generous holidays and private medical cover.