Customer Advisor - Ballybeen

Henderson Group; Belfast City District; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Staff discount

Employee assistance programme

Defibrillator installations support

Job summary

Henderson Group are hiring a Customer Advisor for SPAR Ballybeen in Belfast. The role is 22.5 hours per week with flexible hours between 7am and 10pm. Full training is provided and you will work closely with the Store Management Team to deliver excellent customer service at all times.

Reporting to the Store Management Team, you will handle checkouts, stock replenishment and merchandising, and may cover the Post Office as needed. Applications close on 23 November 2026.

Qualifications

• No prior retail experience required; full training provided.
• We seek team members with a positive attitude, energy and a customer-focused approach.

Responsibilities

• Assist in daily store operations and ensure high standards of customer service.
• Operate checkouts accurately and process transactions efficiently.
• Replenish stock daily and rotate stock per company policy.
• Merchandise stock and price displays using shelf labels.
• Cover the Post Office when required as part of the role.
• Support store management and undertake other duties as required.

Job description

Customer Advisor, SPAR Ballybeen, Unit 1 Enler Centre Craigleith Drive Ballybeen BT16 2QP

Up to £13.30 per hour depending on your age & benefits.

Position available at 22.5 hours per week, with full flexibility required between 7am-10pm

Who are we?

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff.

A look into the role

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.

As Customer Advisor you will be required to;

• Listening to and understanding our customers' needs and advising customers about our products and services.
• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office when required as part of this role.
• Any other duties as required for the role.

Skills for Success

• Don’t worry if you have no previous retail experience, we’ll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You’ll have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Position available at 22.5 hours per week, with full flexibility required between 7am-10pm

Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.

We are an equal opportunities employer.

Completed applications must be submitted online by midnight on Monday 23rd November 2026.

Communication on the progress of your application will be made via email and the career site, therefore please check regularly.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]

Job Posting Closing Date: 11:59pm, Monday 23rd November 2026