Customer Advisor – AR

Carrington Blake Recruitment; Loughborough; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Customer Advisor role is based in the council’s office and focuses on assisting residents with waste and recycling information. The successful candidate will handle calls and emails, provide accurate guidance, log requests in the CRM, and follow up to ensure satisfaction.

We are seeking candidates with strong communication, attention to detail, and the ability to handle high volumes in a fast-paced environment. IT proficiency is essential to manage the CRM efficiently.

Qualifications

• Excellent communication skills with the ability to explain information clearly.
• Customer-focused approach and commitment to delivering high standards of service.
• Ability to manage high-volume enquiries in a fast-paced environment.
• Strong attention to detail when recording information.
• Competent IT skills.

Responsibilities

• Handling waste-related enquiries — respond to calls and emails about bin collections, missed collections, assisted lifts, and service changes.
• Providing accurate information — give clear guidance on collection schedules, recycling rules, and service requests.
• Logging service requests — record customer issues in the CRM system and ensure they are passed to the Waste Team promptly.
• Resolving customer queries — offer solutions, elevate where needed, and follow up to ensure customer satisfaction.
• Maintaining service standards — deliver polite, professional, and consistent customer service at all times

Skills

Excellent communication skills

Customer-focused

Ability to manage high-volume Enquires

Attention to detail

Competent IT skills

Tools

CRM system

Job description

TheCustomer Advisorwill provide front‑line support to residents contacting the council aboutwaste and recycling services. The role isoffice‑based, workingMonday to Friday, and focuses on delivering accurate information, resolving enquiries, and ensuring a positive customer experience.

• Handling waste‑related enquiries— Respond to calls and emails about bin collections, missed collections, assisted lifts, and service changes.
• Providing accurate information— Give clear guidance on collection schedules, recycling rules, and service requests.
• Logging service requests— Record customer issues in the CRM system and ensure they are passed to the Waste Team promptly.
• Resolving customer queries— Offer solutions, elevate where needed, and follow up to ensure customer satisfaction.
• Maintaining service standards— Deliver polite, professional, and consistent customer service at all times

Requiring excellent Customer Service experience:

• Excellent communication skillswith the ability to explain information clearly.
• Customer‑focused approachand commitment to delivering high standards of service.
• Ability to manage high‑volume enquiriesin a fast‑paced environment.
• Strong attention to detailwhen recording information.
• Competent IT skills