Frontline Waste & Recycling Advisor

Carrington Blake Recruitment; Loughborough; On-site; GBP 28,930,000 - 33,062,000; Part time

Job summary

Charnwood Borough Council is seeking a Customer Advisor to provide front-line support to residents on waste and recycling enquiries. You will answer calls and emails, give accurate information on bin collections and recycling, and record requests on the CRM system.

This office-based role is 32.5 hours per week (9am–4pm) with PAYE pay rate of £13.47 per hour. You will work as part of the Waste team and handle a high volume of enquiries.

Qualifications

• Excellent customer service
• Good communication
• Good listening and problem solving
• Attention to detail
• Good IT/CRM skills
• Ability to work under pressure
• Professional and patient attitude
• Good teamwork

Responsibilities

• Answer customer calls and emails.
• Deal with missed bin collections and service requests.
• Explain solutions to customers.
• Update the CRM system.
• Pass complicated issues to the Waste Team.
• Handle a high volume of enquiries.

Skills

Customer service

Communication

Problem-solving

Attention to detail

IT/CRM skills

Teamwork

Working under pressure

Professional attitude

Tools

CRM software

Job description

Charnwood Borough Council is seeking a Customer Advisor to provide front-line support to residents on waste and recycling enquiries. You will answer calls and emails, give accurate information on bin collections and recycling, and record requests on the CRM system.

This office-based role is 32.5 hours per week (9am–4pm) with PAYE pay rate of £13.47 per hour. You will work as part of the Waste team and handle a high volume of enquiries.