Customer Communications Assistant

Go Traffic Management Limited; Manchester; On-site; GBP 9,500 - 12,000; Part time

Job summary

Network Plus is seeking a Customer Communications Assistant based in Worsley to support our water mains replacement programme by hand-delivering notification letters to households and businesses, Thursday to Saturday across Cheshire, Greater Manchester, Merseyside and Lancashire.

This part-time role requires a full UK driving licence, reliability and clear communication. You will use a company van and a mobile app to report progress, while ensuring GDPR compliance and protecting data.

Qualifications

• Must have full UK driving licence.
• Able to use a smartphone for routes and reporting via an app.
• Comfortable working independently with minimal supervision.
• Reliable, punctual and trustworthy.
• Able to communicate clearly and politely with the public.

Responsibilities

• Deliver letters securely to households and businesses.
• Engage politely with local communities.
• Report access issues or concerns to the central team.
• Drive and use a company van safely.
• Comply with GDPR and data protection when handling information.

Skills

Driving licence

Smartphone apps

Independent work

Reliability

Clear communication

Job description

Customer Communications Assistant

Department: United Utilities

Employment Type: Permanent - Part Time

Location: Worsley

Reporting To: Gavin Atkin

Compensation: £10,600 / year

Description

We’re looking for full time and part time reliable, friendly and conscientious individuals to support our water mains replacement programme by hand-delivering important notification letters to households and businesses ahead of work starting in their community. The work areas will be in Cheshire, Greater Manchester, Merseyside and Lancashire. This is a customer facing role and an important step in providing our customers with a continued positive customer experience.

Key Responsibilities

• Ensure letters are delivered securely and to the correct properties
• Engage politely and professionally within local communities
• Report access issues or concerns back to the central team
• Drive and use a company van safely and responsibly
• Understanding of GDPR and data protection requirements, with the ability to handle sensitive information appropriately.

This is a part time role, working Thursday, Friday and Saturday.

Skills, Knowledge & Expertise

• Full UK driving licence
• Confident using a smart phone for routes and reporting via an app
• Comfortable working independently
• Reliable, punctual and trustworthy
• Able to communicate clearly and politely with members of the public

Desirable (but not essential)

• Previous delivery, postal, courier or field-based work
• Customer service or public facing experience

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.