Customer Advisor

TN United Kingdom; South Shields; On-site; Part time

Job summary

Join a leading company as a Customer Advisor, where you'll provide excellent customer service, manage product displays, and work collaboratively in a fast-paced environment. Enjoy comprehensive training and various employee benefits while contributing to a positive store atmosphere.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay and gift cards for parents

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Excel in a fast-paced, varied environment.
• Communicate and listen effectively.

Responsibilities

• Helping customers and putting them at ease.
• Promoting in-store offers and schemes.
• Ensuring the store runs smoothly.

Skills

Communication

Teamwork

Customer Care

Job description

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Role Overview

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. Your responsibilities include:

1. Helping customers and putting them at ease; listening to learn about their needs, answering questions, providing advice on products, recommending items, or offering baskets.
2. Promoting in-store offers and schemes to enhance customer experience.
3. Ensuring the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock in the stock rooms.
4. Collaborating with team members to maintain a clean and presentable store environment.
5. Participating in award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills and experience needed:

1. Full training will be provided; we are looking for individuals who:
2. Excel in a fast-paced, varied environment.
3. Communicate and listen effectively.
4. Enjoy teamwork and fostering a collaborative environment.
5. Understand that small details make a big difference in customer interactions.
6. Want to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

These are desirable but not essential:

• Experience in customer care and delivering excellent service.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and gift cards for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health

Find out more at boots.jobs/rewards. Salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots?

We promote an inclusive working environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive, inclusive workplace.

What's next?

If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time and job share options during the application process. We also provide reasonable adjustments to support your application and interview process.