Customer Services Advisor

TN United Kingdom; Middlesbrough; On-site; Full time

Job summary

A leading retailer in the UK is seeking a Customer Services Advisor in Middlesbrough. The role involves providing excellent customer service, working on vehicles and bikes, and delivering quality fitting services. Join a company that values training and career growth, while enjoying various employee benefits including discounts and support programs.

Benefits

25% discount on most products

Up to 50% discount on garage bills

Discount on Halfords Breakdown Cover

Life Assurance

Uniform provided

Employee assistance programme

Health Cash Plan

Qualifications

• Experience in customer service, preferably in retail.
• Proactive in helping customers and understanding their needs.

Responsibilities

• Working on customers' vehicles and bikes, delivering quality fitting services.
• Training will be provided for fitting car parts and cycle servicing.

Skills

Customer Service

Problem Solving

Retail Experience

Tools

Car Parts Fitting

Cycle Repair

Job description

Job Title: Customer Services Advisor, Middlesbrough

Client: Halfords

Location: Middlesbrough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 3b858d5a1ded

Job Views: 2

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

• Age 21+ £12.41 per hour
• Under 21 £10.20 per hour

Are you passionate about motoring and cycling? Do you enjoy working with customers?

We are looking for someone with a knack for customer service and enthusiasm for cars and bikes. Experience in fitting car parts or cycle repair is preferred but not essential, as training will be provided. Your role will involve working on customers' vehicles and bikes, delivering quality fitting services including car parts, technology, and cycle building and servicing.

We value practical problem-solving skills and efficiency. Retail experience is beneficial, especially if you've worked in a customer-focused sales environment.

We invest heavily in training and development to support your career growth, whether in retail or other areas within the group.

Benefits:

• 25% discount on most products in Halfords stores and online
• Up to 50% discount on garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover included
• At least 25% discount at Tredz
• Life Assurance
• Uniform provided
• Various discounts on shopping, holidays, insurance, and more
• Employee assistance programme for confidential support
• Trade Price Bike Scheme
• Sharesave scheme options
• Wagestream financial planning app
• Health Cash Plan

Candidate Requirements:

• Experience in customer service, preferably in retail
• Proactive in helping customers and understanding their needs
• Availability to work on a rota, including weekends

Preferred Skills:

• Knowledge of car parts fitting and cycle repair
• Experience in achieving sales targets

Join us as we grow our motoring services and electric mobility offerings. Be part of the UK's leading retailer in this exciting journey. We welcome applications from all backgrounds and are committed to diversity and inclusion.