Customer Service Advisor

HR GO Recruitment; North Shields; On-site; Full time

Job summary

Join a leading debt recovery firm as a Customer Service Advisor in Boldon Colliery. This role involves handling customer queries, taking payments, and providing a professional service. Enjoy a supportive environment with training and career progression opportunities.

Benefits

Newly refurbished offices

Free parking

Free tea and coffee facilities

Full training provided

Career development and progression opportunities

Qualifications

• Previous experience in customer service or debt recovery (desirable but not essential).

Responsibilities

• Handle calls and customer queries in a polite, professional manner.
• Take payments and negotiate suitable payment arrangements with debtors.
• Update account status and respond to queries using Client systems.

Skills

Communication

Customer Service

Teamwork

Motivation

Tools

Microsoft Office

Job description

Job Title: Customer Service Advisor
Location: Boldon Colliery
Salary/Hourly Rate: £12.37 per hour
Job Type: Temp to Perm
Working Hours/Days: 8 hours per day (40 hours per week) between 8am and 8pm Monday to Sunday (weekend work including)

Are you ready to take the next step in your career? If you have a background in accounts, or customer service we want to hear from you! Join our client`s team, a market leader in debt recovery, and become part of our rapidly growing and award-winning team.

As an Inbound Customer Service Advisor, you'll be the first point of contact for customers who have received a Debt Recovery letter. Your responsibilities will include taking payments, setting up payment arrangements, and handling customer queries - all with a professional and empathetic approach.

What's on Offer:

• Newly refurbished offices
• Free parking
• Free tea and coffee facilities
• Full training provided
• Career development and progression opportunities

Key Responsibilities:

• Handle calls and customer queries in a polite, professional manner
• Take payments and negotiate suitable payment arrangements with debtors
• Update account status and respond to queries using Client systems
• Adhere to business parameters and regulatory requirements

Skills Required:

• Excellent communication and listening skills
• Strong customer service abilities
• Motivated and target-driven
• Good PC literacy, including Microsoft Office
• Previous experience in customer service or debt recovery (desirable but not essential)
• Ability to work effectively within a team

Ready to start your new career? Apply today to become an essential part of a growing team!