Customer Advisor

Gap Personnel; Knapton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading UK staffing agency is seeking experienced Customer Advisors in Knapton to support healthcare professionals and patients. The role involves communication with surgeries and managing patient information. Ideal candidates will have meticulous attention to detail and strong Microsoft Office skills. This position offers an immediate start and a standard working week from Monday to Friday, 9 am to 5 pm.

Qualifications

• Attention to detail is essential for accuracy.
• Excellent skills in Microsoft Office are mandatory.
• Proactive attitude necessary in a fast-paced environment.

Responsibilities

• Communicate professionally with surgeries via phone and/or email.
• Build and maintain knowledge of the patient database.
• Identify prescription shortages and follow up on queries.

Skills

Attention to detail

Excellent Microsoft Office skills

Proactive and self-sufficient

Job description

Overview

New opportunities available for our client based in YO26 for experienced Customer Advisors on an ongoing basis.

About our client

Our client was established in 1858 and during that time have become specialists within their field. The care of their customers and their staff are a priority. Every point of contact with their customers is seen by their employees as an opportunity to deliver a personal service, supporting those who are living with a medical condition and navigating the healthcare system.

The Role

As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication.

Experience & Skills

• Attention to detail (Essential)
• Excellent Microsoft Office skills (Essential)
• Proactive and self-sufficient (Essential)
• Previous experience working in a contact centre environment (Desirable)
• Experience working with patient records and information (Desirable)

Duties & Responsibilities

• Communicate professionally with surgeries via phone and/or email
• Build knowledge of the patient database, confidently updating patient information
• Identify prescription shortages outstanding
• Raise low value credits
• Follow up on advisor correspondence for updates
• Confidently escalate queries and complex chases to senior staff members
• Hours of work: Monday-Friday 9am-5pm

When can you start?

IMMEDIATE STARTS AVAILABLE

Who are gap personnel?

Originally founded in 1998, we are now one of the top five largest industrial providers in the UK, supplying temporary, contract and permanent workers to companies across industrial, commercial, technical, construction, fmcg and healthcare sectors. We offer nationwide coverage through high-street branches, specialist divisions and onsite managed solutions. With a turnover of almost £200 million in 2019, we currently payroll in excess of 12,000 temporary workers each week and cover more than 3 million shifts per year.

Gap Personnel are operating as an employment business for these roles