Customer Advice Officer

Essential Employment; Bradford; On-site; GBP 16,000 - 23,000; Full time

Job summary

Essential Employment seeks a Customer Advice Officer in Bradford on a temporary full-time basis, paying £14.14 per hour PAYE.

Role involves handling customer queries across multiple channels, gathering information to advise on resolutions, and signposting customers to the appropriate agency while delivering accurate, knowledgeable frontline service.

Qualifications

• Experience handling customer queries across multiple channels.
• Ability to gather information to advise on resolution paths.
• Proven ability to signpost customers to appropriate services.

Responsibilities

• Deal with a range of customer queries through various access channels.
• Gather information to advise on resolving queries effectively.
• Take service requests, update systems, handle complaints and signpost to the right agency.

Skills

Multichannel support

Customer service

Communication skills

Job description

Customer Advice Officer needed in Bradford, £14.14ph PAYE - Reference: 5304329

• To deal with a range of customer queries through a range of access channels and on a wide variety of client services.
• To gather information from the customer and use it to advise them on the most effective way of resolving their query.
• To take service requests, update systems handle complaints and where appropriate signpost customers to the agency most qualified to assist them with their query
• To provide an accurate and knowledgeable personal enquiry and advice service to customers accessing Client Services through a wide variety of channels currently available, and to be developed in the future including but not exclusively Face to Face, Telephone, webchat, social media, outreach, home visits and through assisted self service at a variety of locations across the Bradford District.
• To provide the front line service to customers on behalf of the client. To deliver services for Housing Benefits, Council Tax, Debt Recovery, Planning,
• Visible and Environmental Services, Housing, Homelessness, Adults and Children's services and any other services which may form part of Customer Service provision in the future, signposting only where necessary to other providers, partners and voluntary agencies.
• To deal effectively with customer enquiries whilst promoting alternative more cost effective methods of contact where available and appropriate.
• To ensure that all documentation received is properly validated and verified
• To ensure all claims, documents and requests for service are processed correctly within specified timescales and in compliance with relevant legislation, procedures and Service Level Agreements, taking payments for services where necessary.
• To maintain a detailed knowledge of all relevant Legislation and Policies, as specified in the Competency Criteria.

This is a Full time role on a temporary contract basis.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.