Customer Administrator

Property Management Recruitment Ltd; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Property Management Recruitment Ltd is seeking a Customer Administrator to join its central administration team in East London. You’ll manage the tenancy process from application through to move-in, ensuring accuracy, compliance and timely delivery.

In a fast-paced, high-volume environment you’ll be the first point of contact for residents, coordinating with on-site teams, Finance and Leasing, and supporting arrears and tenancy records.

Qualifications

• Experience in Build to Rent or residential lettings.
• Experience end-to-end tenancy administration including contracts.
• Experience using tenancy referencing platforms.
• Knowledge of Right to Rent requirements.
• Strong customer service in a fast-paced environment.

Responsibilities

• Handle incoming enquiries across the portfolio through to resolution.
• Manage new tenancy administration from application to move-in.
• Manage renewals, transfers, extensions, surrenders, licences, and payments.
• Maintain tenant accounts and tenancy records, audit-ready.
• Process payments, raise charges, rent splits, Direct Debit instructions.
• Register, release and deregister tenancy deposits.
• Chase rent arrears in line with agreed processes.
• Support notices and proceedings including evictions and bailiff appointments.
• Keep up-to-date with Right to Rent, GDPR and tenancy legislation.
• Identify opportunities to improve processes.

Skills

Strong communicator

Well organised

Attention to detail

Prioritising workloads

Team player

Tools

Microsoft Office

Yardi

MRI

CRM

Job description

A well established operator is looking for a Customer Administrator to join its central administration team in East London. Working alongside a small team of administrators, you'll manage the tenancy process from application through to move-in, making sure every stage is accurate, compliant and delivered within service standards.

It's a fast-paced, high-volume environment. You'll often be one of the first points of contact for residents, working closely with on-site teams, Finance and Leasing.

Key responsibilities

• Handle incoming enquiries across the portfolio, taking ownership through to resolution
• Manage new tenancy administration from application to move-in — qualifying applications, ID and Right to Rent checks, referencing, fraud checks, tenancy agreements and prescribed information
• Manage ongoing contracting activity including renewals, transfers, extensions, surrenders, parking and storage licences, pet applications, utility agreements and payment plans
• Maintain accurate tenant accounts and tenancy records across all business systems, keeping documentation complete, compliant and audit ready
• Process payments, raise charges, account amendments and rent splits
• Administer Direct Debit instructions and issue tenant statements
• Register, release and deregister tenancy deposits
• Chase rent arrears and other debt in line with agreed processes, liaising with site teams and Finance
• Support statutory notices and legal proceedings including section notices, evictions and bailiff appointments, liaising with solicitors where required
• Maintain up-to-date knowledge of Right to Rent, GDPR and residential tenancy legislation
• Identify opportunities to improve processes and ways of working
• Previous experience in Build to Rent, residential lettings or residential property administration
• Strong track record of delivering high-quality customer service in a fast-paced environment
• Experience managing the end-to-end tenancy administration process, including residential contracts
• Experience using tenancy referencing platforms
• Good understanding of Right to Rent requirements
• Good working knowledge of Microsoft Office
• Experience using a property management system such as Yardi, MRI or similar
• CRM experience
• Knowledge of tenancy deposit administration
• Experience supporting arrears or debt management processes
• Knowledge of current residential lettings legislation

Skills

Strong communicator, well organised, excellent attention to detail, comfortable prioritising competing workloads, and a genuine team player.