Account Manager (Technical Building Services/M&E)

Universal Business Team; Leeds; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Performance-based bonus (OTE £45k-£50k

Flexible working hours

23 days holiday + bank holidays

Free onsite parking

Modern office facilities

Job summary

Universal Business Team in Leeds is seeking an Account Manager who thrives on growing existing customer accounts and building long-term commercial partnerships. You will work with technical specialists, lead the relationship, and ensure exceptional support throughout customer projects.

You'll identify cross-selling opportunities, manage the pipeline in CRM, and conduct account reviews to drive profitability and expand our involvement across key accounts across the UK.

Qualifications

• Proven account management experience with growth responsibilities.
• Consultative, solution-led approach to selling.
• Strong relationship-building and stakeholder management skills.
• Experience managing opportunities through a CRM system.
• Proactive, organised and commercially minded.
• Desire to learn a technical industry.

Responsibilities

• Build and maintain relationships across an assigned portfolio of accounts.
• Develop account growth strategies to increase spend and profitability.
• Identify cross-selling and upselling opportunities across products and services.
• Follow up quotations, enquiries, and project opportunities to maximise conversion.
• Collaborate with technical colleagues to qualify opportunities needing specialist support.
• Conduct regular account reviews and maintain engagement plans.
• Accurately manage activity, opportunities, and pipeline in the CRM.
• Identify opportunities to expand the business across key accounts.

Skills

Account growth

Relationship building

CRM proficiency

Cross-selling

Opportunity follow-up

Industry learning

Tools

CRM system

Job description

Are you a relationship-driven Account Manager who loves growing existing customer accounts rather than chasing cold prospects? Do you thrive on uncovering opportunities, building trust, and becoming a valued commercial partner to your customers?, You'll work closely with technical specialists, acting as the commercial relationship lead and ensuring customers receive exceptional support throughout their projects.,

• Build and maintain strong relationships across an assigned portfolio of customer accounts
• Develop account growth strategies to increase customer spend and profitability
• Identify cross-selling and upselling opportunities across products, technical services, and off-site solutions
• Follow up quotations, enquiries, and project opportunities to maximise conversion rates
• Work closely with technical colleagues to identify and qualify opportunities requiring specialist support
• Conduct regular account reviews and maintain strategic customer engagement plans
• Accurately manage customer activity, opportunities, and pipeline progression through the CRM system
• Gain insight into customer projects and identify opportunities to expand the business's involvement across key accounts

We're interested in people who can build relationships and deliver commercial results, regardless of sector background (the ideal experience candidate would have exposure to telling technical products within the building services/construction sector) You might currently be an Account Manager, Customer Success Manager, Internal Sales Executive, Technical Account Manager, or Commercial Account Manager.

You'll likely have:

• Proven account management experience with responsibility for customer growth
• A consultative, solution-led approach to selling
• Strong relationship-building and stakeholder management skills
• Excellent follow-up discipline and attention to detail
• Experience managing opportunities through a CRM system
• A proactive, organised and commercially minded approach
• The desire and curiosity to learn a technical industry and product offering

This respected and ambitious business provides specialist first-fix products and technical solutions to mechanical and electrical contractors across the UK. Known for their consultative approach, they help customers remove complexity from projects through technical expertise, innovative off-site solutions, and an unwavering focus on service excellence. With ambitious growth plans and a strong reputation in the market, this is an exciting time to join the business.

What's in it for you?

• Established customer portfolio with genuine growth potential
• Performance-related bonus with OTE of 45,000- 50,000
• Opportunity to develop into larger account management or field-based customer-facing roles
• Join a supportive, collaborative team within a growing business
• Technical product and industry training provided
• Flexible working hours around core business needs
• 23 days holiday plus bank holidays
• Free onsite parking and modern office facilities