Customer Account Manager

Forrest Recruitment; Limefield; On-site; GBP 30,000 - 35,000; Full time

Job summary

Unknown manufacturer in Bury, England is seeking a Customer Account Manager to join their team on a full-time permanent basis. You will be the first point of contact for customers, manage enquiries, process orders and maintain SAP records.

The role requires strong organisational skills, clear communication and the ability to work under pressure in a busy environment, while delivering high-quality service.

Qualifications

• Experience using SAP and Microsoft Office in a customer-facing role.
• Strong organisational skills with high attention to detail.
• Able to manage multiple tasks and meet deadlines.
• Excellent written and verbal communication in a busy environment.

Responsibilities

• Be the first point of contact for customer enquiries by telephone, email and other channels.
• Provide a professional, friendly and customer-focused service.
• Process customer orders accurately using SAP and follow company procedures.
• Create and maintain accurate customer records within SAP.
• Keep customers informed about the progress of their enquiries and orders.
• Build strong working relationships with customers, suppliers and internal teams.
• Escalate issues appropriately where additional support is required.
• Prepare and distribute routine reports.
• Identify opportunities to improve customer service and business processes.
• Follow all company Health & Safety procedures.
• Support the wider team with other reasonable duties as required.

Skills

Microsoft Office

Communication

Organisational skills

Tools

SAP

Job description

Customer Account Manager - Full-Time - Permanent - £30k-£35k - Bury

About the Role

We are working with a well-established global manufacturer who are looking to appoint a Customer Account Manager to join their team in Bury.

This is a fantastic opportunity for an organised, customer-focused individual to join a successful and established business. You will be the first point of contact for customers, managing enquiries, processing orders and providing a high level of service throughout the customer journey.

Key Responsibilities

• Act as the first point of contact for customer enquiries by telephone, email and other communication channels.
• Provide a professional, friendly and customer-focused service.
• Process customer orders accurately using SAP and follow company procedures.
• Create and maintain accurate customer records within SAP.
• Keep customers informed about the progress of their enquiries and orders.
• Build strong working relationships with customers, suppliers and internal teams.
• Escalate issues appropriately where additional support is required.
• Prepare and distribute routine reports.
• Identify opportunities to improve customer service and business processes.
• Follow all company Health & Safety procedures.
• Support the wider team with other reasonable duties as required.

What We're Looking For

• Confident using Microsoft Office and SAP.
• Highly organised with excellent attention to detail.
• Able to manage multiple tasks and meet deadlines.
• Comfortable working in a busy environment and under pressure.
• A strong communicator, both verbally and in writing.
• A positive team player with excellent interpersonal skills.
• Able to plan, prioritise and manage their own workload.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted