Customer Account Manager

CDM Recruitment; West of England; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus

Annual pay review

Company pension

Non-contractual scrap bonus

Non-contractual Christmas bonus

Social events

Weekly or monthly pay

Job summary

CDM Recruitment is recruiting a Customer Account Manager for a successful and growing business in Bristol. This is an inbound customer service and order-processing role, ideal for someone with a strong telephone manner who enjoys building relationships and accurately handling customer requirements.

This role is office-based with no hybrid or remote option. You will handle inquiries, process orders, support customers with tracking and amendments, and develop product knowledge to provide accurate

Qualifications

• Previous customer service, call-centre, sales support or account administration experience.
• Confident, professional and friendly telephone manner.
• Strong data-entry accuracy and attention to detail.
• Good organisation and ability to work in a busy environment.
• B2B experience is preferred but not essential.
• Cable/electrical experience is advantageous but transferable.

Responsibilities

• Handle inbound customer enquiries by telephone and email.
• Take and process orders accurately, including inputting customer specifications and order information.
• Support customers with order placement, tracking, cancellations and amendments.
• Resolve queries and problems professionally using available systems and internal support.
• Develop strong product knowledge to provide customers with accurate information.
• Identify appropriate opportunities to introduce additional products.
• Deliver consistently high standards of customer care.

Skills

Customer service

Telephone manner

Data entry

Organisation

B2B experience

Retention & upsell

Problem solving

Job description

CDM Recruitment is recruiting a Customer Account Manager for a successful and growing business in Bristol. This is an inbound customer service and order-processing role, ideal for someone with a strong telephone manner who enjoys building relationships and accurately handling customer requirements.

Key Responsibilities

• Handle inbound customer enquiries by telephone and email.
• Take and process orders accurately, including inputting customer specifications and order information.
• Support customers with order placement, tracking, cancellations and amendments.
• Resolve queries and problems professionally using available systems and internal support.
• Develop strong product knowledge to provide customers with accurate information.
• Identify appropriate opportunities to introduce additional products.
• Deliver consistently high standards of customer care.

What We're Looking For

• Previous customer service, call-centre, sales support or account administration experience.
• A confident, professional and friendly telephone manner.
• Strong data-entry accuracy and attention to detail.
• Good organisation and ability to work in a busy environment.
• B2B experience is preferred but not essential.
• Cable/electrical experience is advantageous but transferable experience will be considered.

Package & Benefits

• This is a full-time, office-based position. Hybrid and remote working are not offered.
• Due to local traffic and the office-based nature of the role, candidates should ideally live within approximately a 30-minute commute.
• Monday-Friday, 08:30-17:00.
• Quarterly bonus typically ranging from approximately£100-£600, linked to accuracy/performance.
• 22 days' annual leave plus bank holidays, increasing with length of service to a maximum of 25 days.
• Annual pay review.
• Company pension: 5% employee contribution and 3% employer contribution.
• Non-contractual scrap bonus after 12 months' service.
• Non-contractual Christmas bonus after 12 months' service, starting at one week's wage and increasing with length of service.
• Summer and winter social events.
• Option of weekly or monthly pay.

This is an opportunity to join a long-established, market-leading business with a strong reputation, structured training and genuine long-term career prospects