Customer Account Manager

Harvey Nash; Greater London; On-site; GBP 40,000 - 52,000; Full time

Job summary

Harvey Nash in London is seeking a field-based Sales and Account Manager to manage assigned accounts, ensure customer satisfaction, and drive retention and growth within each relationship.

You will collaborate with Sales and cross-functional teams, engage with C-suite stakeholders, and leverage company resources to meet market demands and deliver long-term value for clients and the business.

Responsibilities

• Custodian of Customer satisfaction within assigned accounts
• Accountable for Customer retention, extension and growth within assigned accounts
• Drive Customer Digital Adoption.
• Deliver on the contractual demands of the contract.
• Leverages all of the resources to meet both the customer's and the company's strategic goals and drive future growth potential and ensure retention.
• Enables engagement with C-suite and senior management.
• Collaborate with the Sales teams with insights and customer knowledge sharing through Gold Sheet collaboration and use of Rexis.
• Active engagement with Cross functional teams.
• Active support for other accounts a business needs demand.

Job description

Location: London, UK (Field Based)

Duration: 12 Months

Job Description

This role is field based and customer agnostic as we may need to move resource to best meet the demands of our market. A member of the Sales and Account Management Team

Key Responsibilities

• Custodian of Customer satisfaction within assigned accounts
• Accountable for Customer retention, extension and growth within assigned accounts
• Drive Customer Digital Adoption.
• Deliver on the contractual demands of the contract.
• Leverages all of the resources to meet both the customer's and the company's strategic goals and drive future growth potential and ensure retention.
• Enables engagement with C-suite and senior management.
• Collaborate with the Sales teams with insights and customer knowledge sharing through Gold Sheet collaboration and use of Rexis.
• Active engagement with Cross functional teams.
• Active support for other accounts a business needs demand.