Customer Account Manager

Jonathan Lee Recruitment Ltd; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a leading UK manufacturing group as a Customer Account Manager, overseeing key accounts in the aerospace sector. You will ensure timely delivery and quality while collaborating with the sales team for new orders. This is a critical role in a company that values innovation and excellence.

Qualifications

• Proven customer service and problem-solving skills.
• Ability to communicate with various stakeholders.
• Project management experience and understanding P&L accounts.

Responsibilities

• Manage customer accounts and ensure timely delivery of conforming parts.
• Collaborate with Sales to estimate and quote new work.
• Monitor performance indicators for continuous improvement.

Skills

Customer service

Problem-solving

Project management

Communication

Understanding P&L accounts

LEAN

5S

Job description

In support of an established SME UK based manufacturing Group focused primarily on the machining and manufacture of components for the aerospace sector, a NEW Customer Account Manager is required for this privately owned company in their Tewkesbury site. This is your chance to join a team that thrives on complexity, precision, and pushing the boundaries of engineering excellence. As a Customer Account Manager, you will play a pivotal role in maintaining and growing key customer accounts, ensuring the delivery of quality, precision, and innovation that the company is known for.

What You Will Do:

- Manage a portfolio of work for each key customer, ensuring conforming parts are delivered on-time, in full to meet customer requirements.

- Work with the Sales Department on estimating and quoting new work successfully to win new orders.

- Ensure managed accounts meet the agreed turnover and profitability targets.

- Effectively communicate the requirements of all stakeholders and raise the profile of the company within the customer base.

- Identify and maintain all customer documentation requirements.

- Monitor performance indicators on a monthly basis as a measure of continuous improvement.

What You Will Bring:

- Proven customer service and problem-solving skills.

- Ability to communicate with individuals at all levels, both internal and external to the business.

- Project management experience, including the ability to create and maintain a project plan.

- Understanding of monthly P&L accounts and quality requirements.

- Desirable: Competent in the application of 5S and LEAN, with a working knowledge or appreciation of HSE policy.

This role is not just about managing key accounts; it's about being at the forefront of innovation, supporting the company's mission to deliver exceptional quality and service to the aerospace, defence, oil & gas, and communications sectors. It's about being part of a team that values precision, reliability, and pushing the boundaries of what's possible.

Location:

The position is based in the picturesque town of Tewkesbury, offering a blend of historical charm and modern conveniences, making it an ideal place to work and grow professionally.

Interested?:

If you're ready to take your career to new heights with a company that values innovation, quality, and customer satisfaction, we want to hear from you. Apply now to become the next Customer Account Manager and be part of a team that's shaping the future of aerospace manufacturing.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.