Client Account Manager

Vibrant Wellness; London; Remote; GBP 30,000 - 50,000; Full time

Job summary

Vibrant Wellness, a leader in clinical diagnostics, is seeking a Client Account Manager to manage and grow relationships with healthcare providers in the UK and Europe. This remote role requires strong communication and account management skills, with the opportunity to make a significant impact in the field of longevity and integrative medicine. Join a mission-driven team and contribute to transforming modern diagnostics for improved patient outcomes.

Benefits

Competitive base salary with performance bonus

Flexible, remote work environment

Collaborative team culture with room for growth

Qualifications

• Proven experience in account management or client success.
• Fluent in English; French or German fluency is a strong plus.
• Interest in integrative or longevity medicine is a plus.

Responsibilities

• Serve as the primary liaison for existing accounts.
• Monitor account health and identify growth opportunities.
• Build strong, long-term relationships with clients.

Skills

Communication

Relationship Building

Account Management

Proactivity

Education

Experience in healthcare, diagnostics, or life sciences

Tools

HubSpot

Job description

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Global Sales & Business Development @ Vibrant Wellness | Partnering with Healthcare Practitioners to Advance Longevity & Integrative Medicine | US…

Location: Remote (Must reside in or around London, within 60 minutes)

About Vibrant Wellness

Vibrant Wellness is a US-based biotechnology company and global leader in advanced clinical diagnostics and longevity solutions. Headquartered in Santa Clara, California, we are expanding rapidly across Europe through our division, Vibrant Wellness Europe. We deliver cutting-edge, science-backed lab testing to healthcare professionals in complementary, integrative, and longevity medicine. Our mission: help providers uncover root causes and drive better outcomes through personalized diagnostics and solutions.

The Role

As a Client Account Manager (CAM), you’ll play a critical role in maintaining and growing our relationships with healthcare providers across the UK and Europe. This is a hands-on role focused on delivering exceptional support, identifying account-level growth opportunities, and helping ensure your region meets and exceeds its goals in close collaboration with the Regional Sales Manager.

You’ll Be Responsible For:

• Serving as the primary liaison for all existing ordering accounts—responding promptly and professionally to inquiries, concerns, or issues
• Monitoring account health to prevent revenue decline and proactively identifying opportunities for growth
• Exploring new test sales opportunities within existing accounts and partnering with the Regional Sales Manager to schedule strategic calls and meetings
• Driving a team-based, ecosystem approach to account success by working closely with the Regional Sales Manager to support territory goals and quota
• Facilitating a smooth handoff and activation process for newly onboarded ordering accounts
• Building strong, long-term relationships by understanding each client’s clinical needs, workflow preferences, and business objectives
• Leading regular virtual or phone-based client check-ins to share updates, reinforce rapport, and uncover growth opportunities
• Staying current on market trends, competitive activity, and client feedback to inform strategy and identify areas for improvement
• Coordinating with internal teams (marketing, customer support, logistics, clinical education) to ensure client needs are fully met
• Providing regular updates to the Sales Director and Regional Sales Manager on account status, pipeline, and revenue performance

What We’re Looking For:

• Proven experience in account management, client success, or customer support—preferably in healthcare, diagnostics, or life sciences
• Strong communication and relationship-building skills
• Fluent in English; French or German fluency is a strong plus
• Organized, proactive, and comfortable managing a book of business across multiple countries
• HubSpot or other CRM experience preferred
• Based in or around London (within ~60 minutes), with flexibility to travel occasionally
• Interest in integrative, functional, or longevity medicine is a plus

What We Offer:

• Competitive base salary with performance bonus structure
• Flexible, remote work environment
• Collaborative team culture with room for growth
• Opportunity to support a mission-driven company transforming modern diagnostics

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Customer Service

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