Customer Account Lead

Michael Page (UK); London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a Customer Account Lead to join their not-for-profit property organization. In this permanent role, you will manage a portfolio of accounts, ensuring effective communication to reduce arrears and enhance tenant satisfaction. The company is known for its supportive culture and commitment to excellent service, providing opportunities for personal and professional growth. With a flexible working environment and a focus on teamwork, this position is perfect for someone passionate about customer relations and the property industry. Join a dedicated team and make a meaningful impact in the community.

Benefits

Competitive Salary

Flexible Working

Work-from-home Option

Inclusive Company Culture

Opportunities for Growth

Qualifications

• Degree or equivalent qualification in a relevant field.
• Experience managing customer accounts and relationships.

Responsibilities

• Manage a portfolio of accounts, reducing arrears through communication.
• Negotiate repayment agreements and support the arrears lifecycle.

Skills

Customer Account Management

Communication Skills

Interpersonal Skills

Negotiation Skills

Knowledge of Property Industry

Team Collaboration

Customer Service Commitment

Education

Degree in a Relevant Field

Job description

• Not-for-profit property organisation
• Permanent role with March start date

About Our Client

Our client is a large organisation that operates within the property industry. They have a significant presence in the public sector and not-for-profit department and are known for their commitment to providing excellent service to their tenants. The organisation prides itself on its strong team based in Stratford, who consistently work towards improving tenant satisfaction and relationships.

Job Description

• Managing a portfolio of accounts, ensuring a reduction of arrears using all available communication methods
• Proactively negotiate repayment agreements with customers
• Provide support across the full arrears lifecycle
• Participate in team meetings and provide valuable input
• Ensure all tenant interactions comply with property industry standards
• Maintain accurate records of all transactions and communication
• Report to the team manager on a regular basis

The Successful Applicant

A successful Customer Account Lead should have:

• A degree or equivalent qualification in a relevant field
• Knowledge and understanding of the full arrears lifecycle
• Experience managing customer accounts and relationships
• Strong communication and interpersonal skills
• Knowledge of the property industry and its standards
• Ability to work collaboratively with a team
• Commitment to providing excellent customer service

What's on Offer

• A competitive salary with a range of GBP 28,831 to GBP 35,015
• Flexible working with a work-from-home option
• An inclusive and supportive company culture
• Opportunities for personal and professional growth within the property industry

Join us and become a part of a team that values excellent service, tenant relationships, and personal growth. We look forward to welcoming you to our Warwick base.