Account Lead

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Account Lead to oversee a dynamic team in London. In this role, you will manage a prestigious corporate contract, ensuring high standards of service and client satisfaction. Your strong interpersonal skills will be essential in leading a diverse team, while your experience in cleaning management will drive continuous improvement and operational excellence. Join a rapidly growing specialist FM provider, where your contributions will be recognized and rewarded, and where opportunities for career advancement abound.

Benefits

Employee ownership

Two paid volunteering days annually

Over 250 perks and discounts

Extensive training and development opportunities

Wellbeing initiatives

Diversity & Inclusion programs

Recognition and awards programs

Qualifications

• Experience in a similar cleaning management role is preferred.
• Strong leadership and motivational skills required.

Responsibilities

• Maintain strong client relationships and ensure service quality.
• Manage, recruit, and coach local service teams effectively.

Skills

Customer Service Skills

People Management Skills

Leadership Skills

Financial Forecasting

Health and Safety Knowledge

Job description

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Job Title: Account Lead

We are looking for an Account Lead to manage a prestigious corporate contract based in London. You will oversee a team comprising a Site Manager, Supervisors, and 60 operatives to ensure high standards of cleaning are maintained. No two days are the same, and your strong interpersonal skills will be vital in supporting and developing your team.

Key Responsibilities:

1. Maintain strong client relationships with high satisfaction levels.
2. Ensure the quality of service delivery.
3. Manage, recruit, and coach local service teams.
4. Conduct regular contract and specification review meetings with customers.
5. Ensure adherence to Health & Safety procedures and legislation.
6. Identify opportunities for continuous improvement, cost savings, and account growth.

Candidate Requirements:

1. Excellent customer service and people management skills.
2. Experience in a similar cleaning management role is preferred.
3. Strong leadership and motivational skills, with the ability to plan ahead, work under pressure, and influence at a senior level.
4. Experience with financial forecasting, budgeting, and analysis is ideal.
5. Knowledge of Health and Safety systems in the cleaning industry.
6. Passionate, flexible, trustworthy, innovative, and capable of working to tight deadlines.

What We Offer:

Join one of the UK's fastest-growing specialist FM providers, with opportunities for career growth alongside our expanding teams.

The Perks:

• Employee ownership, benefiting from our future success.
• Two paid volunteering days annually.
• Over 250 perks, exclusive deals, and discounts.
• Extensive training, development, and apprenticeship opportunities.
• Active initiatives on Wellbeing, Diversity & Inclusion, led by our Mosaic committee & Mental Health First Aiders.
• Recognition and awards programs to celebrate our stars.

Our Commitment:

Churchill is an inclusive, equal opportunity employer committed to diversity, equity, and inclusion. We aim to attract, develop, and retain the best talent from diverse backgrounds, ensuring fair treatment for all candidates.

Support During Recruitment:

Please inform us of any adjustments needed during the recruitment process. We are happy to assist.