Customer Account Executive

Workforce Staffing; Redditch; On-site; GBP 32,000 - 39,000; Full time

Job summary

Workforce Staffing is seeking a Customer Account & Marketing Executive in Redditch to manage customer relationships and drive marketing activity. You will handle enquiries, quotations and account growth while owning day-to-day digital marketing across LinkedIn, Facebook and Instagram.

The role combines account management, sales, business development and marketing, with responsibilities across client relationships, lead generation and content creation. A fast-paced industry awaits.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service and relationship-building abilities.
• Experience creating social media or digital content.
• Confidence using LinkedIn, Facebook and Instagram.
• Excellent organisation and attention to detail.
• Creative and proactive approach.
• Good commercial awareness.

Responsibilities

• Manage day-to-day relationships with assigned customer accounts and respond to inquiries.
• Support lead generation and new business activity, and follow up on marketing opportunities.
• Take ownership of day-to-day social media activity across LinkedIn, Facebook and Instagram, and create engaging content.
• Coordinate with Sales & Marketing teams to ensure excellent service from enquiry to delivery.
• Assist in marketing campaigns, newsletters and promotional activities.

Skills

Customer service

Relationship building

Social media

Marketing content creation

Account management

Sales & business development

Marketing planning

LinkedIn / Facebook / Instagram

Canva

CRM systems

Education

Relevant education or experience

Tools

Canva

CRM systems

Website content management

Email marketing

Photography/Video

Job description

Customer Account & Marketing Executive

Location: Redditch B98
Salary: Up to £35,000
Job Type: Permanent

Are you a customer-focused, commercially minded and creative individual looking for a varied role combining account management, sales, business development and marketing?

We’re recruiting on behalf of an established and growing business operating across the touring, live events, entertainment, corporate and commercial sectors, who are looking to appoint a Customer Account & Marketing Executive.

This is an exciting opportunity for someone who enjoys working with customers but also has a passion for social media, digital content and marketing. You'll have responsibility for your own customer relationships while developing your wider commercial and marketing experience.

About the Role

This is a varied role where no two days are likely to be the same. You'll act as a key point of contact for customers, supporting enquiries, quotations and account development, while also taking ownership of the company's day-to-day digital marketing activity.

Working closely with the Sales & Marketing team, Operations and Planning, you'll help ensure customers receive an excellent service from initial enquiry through to delivery.

Key Responsibilities

Customer & Account Management

• Manage day-to-day relationships with assigned customer accounts.
• Respond to customer enquiries and provide a high level of customer service.
• Prepare and follow up quotations.
• Maintain regular communication with customers regarding bookings and service delivery.
• Identify opportunities to develop and grow existing accounts.
• Build strong relationships with customers, suppliers and industry contacts.
• Maintain accurate CRM and customer records.

Sales & Business Development

• Support lead generation and new business activity.
• Research prospective customers and new market opportunities.
• Carry out proactive outreach via telephone, email, social media and networking.
• Follow up marketing-generated leads and commercial opportunities.
• Introduce the company's services to prospective customers.
• Support customer presentations, proposals and account reviews.
• Work alongside the wider Sales team to identify opportunities for additional services.

Marketing & Social Media

• Take ownership of day-to-day social media activity across LinkedIn, Facebook and Instagram.
• Create engaging and professional content aligned with the company's brand.
• Plan and schedule content using the marketing calendar.
• Maintain and update website content.
• Create digital graphics and marketing materials.
• Coordinate photography and video content.
• Support newsletters, email campaigns, case studies and promotional activity.
• Create content showcasing projects, tours, events, customers and company achievements.
• Monitor engagement and digital performance.
• Research industry trends and competitor activity and bring forward new content ideas.

You'll work closely with senior members of the Sales & Marketing team, who will provide direction on the wider strategy, while you'll have the opportunity to take ownership of turning that strategy into engaging day-to-day marketing activity.

About You

We're looking for someone who is organised, proactive, commercially aware and confident dealing with customers, with a genuine interest in marketing and digital content.

You may currently be working in sales, account management, customer service, marketing, social media, communications or business development.

You'll ideally have:

• Excellent written and verbal communication skills.
• Strong customer service and relationship-building skills.
• Experience creating social media or digital content.
• Confidence using LinkedIn, Facebook and/or Instagram.
• Excellent organisation and attention to detail.
• A creative and proactive approach.
• Good commercial awareness.
• Confidence communicating with customers by telephone, email and face-to-face.
• The ability to manage multiple priorities and deadlines.
• Good IT skills, including Microsoft Office.
• The ability to work independently while also contributing to a wider team.

Experience with Canva, CRM systems, website content, email marketing, photography/video or B2B marketing would be advantageous.

Why Apply?

This is a fantastic opportunity to join an established business within an exciting and fast-paced industry, offering the chance to build a broad commercial skill set across account management, sales, business development and marketing.

You'll have genuine responsibility, the opportunity to build strong customer relationships and the freedom to bring your own ideas to the company's digital presence.

If you're looking for a role where you can develop professionally, work with customers and get creative, we'd love to hear from you.

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