Customer Account Executive

Ogm; Oxford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary: £30,000 per annum

22 days holiday + bank holidays

Company pension scheme

Employee wellbeing support

Learning and progression opportunities

Job summary

OGM, based in Oxfordshire, is seeking a Customer Account Executive to develop and nurture relationships with valued customers and support commercial activity.

The role focuses on day-to-day client interaction, responding to queries, preparing quotations, and tracking performance to ensure high standards of service. About 2–3 years in a customer-facing or commercial role is preferred, with office-based work in Yarnton and occasional customer visits.

Qualifications

• Around 2–3 years’ experience in a customer-facing or commercial support role.
• Strong numerical and analytical skills; proficient in Excel and spreadsheets.
• Proactive, organized approach with ability to manage multiple priorities.
• Excellent communication and relationship-building skills.

Responsibilities

• Build and maintain strong customer relationships through excellent service and clear communication.
• Manage day-to-day customer enquiries and support ongoing commercial activity.
• Prepare quotes, estimates, and reports under the guidance of the Sales Director.
• Analyse data, pricing, and performance to support account planning and profitability.
• Attend regular online or in-person meetings with customers.
• Collaborate with internal departments to ensure on-time delivery and quality performance.
• Maintain CRM and Excel-based reports to track customer and sales performance.
• Identify opportunities for account growth.

Skills

Customer-facing experience

Excel

CRM

Analytical skills

Tools

CRM

ERP

Excel

Job description

Customer Account Executive – Build Customer Relationships and Shape Commercial Success at OGM

We’re growing our commercial team and looking for a Customer Account Executive to support and develop relationships with some of our most valued customers. This is an exciting opportunity to join OGM, a trusted leader in precision injection moulding and manufacturing innovation, where you’ll gain hands‑on experience, professional development, and the chance to make a real impact within a fast‑growing business.

If you’re personable, commercially minded, and looking to develop a long-term career in account management, this role could be your perfect next step.

About OGM

At OGM, we’ve been at the forefront of precision injection moulding for over 60 years - trusted by world‑leading brands across medical, defence, consumer, and industrial sectors. From our advanced facility in Oxfordshire, we combine technical excellence with a people‑first culture, delivering innovative solutions that drive manufacturing performance worldwide.

We’re proud of our long‑standing reputation for quality, sustainability, and continuous improvement - and our success comes from our talented, collaborative team.

The Role

As a Customer Account Executive, you’ll play an important role supporting the Sales Director and wider commercial team to maintain and grow key customer relationships.

This position sits within OGM’s commercial division and focuses on day‑to‑day client interaction - answering queries, preparing quotations, tracking performance, and helping ensure that every customer receives the highest standard of service.

It’s an ideal role for someone with around 2–3 years’ experience in a customer‑facing or commercially focused environment who wants to build a career in account management.

You’ll spend most of your time working from our Oxfordshire office, with occasional travel to visit customers (typically once a month).

Hours: Full‑time, permanent
Location: Yarnton, Oxfordshire (office‑based with occasional client visits)
Salary: £30,000 per annum

What You’ll Be Doing

• Building and maintaining strong customer relationships through excellent service and clear communication
• Managing day‑to‑day customer enquiries and supporting ongoing commercial activity
• Preparing quotes, estimates, and reports under the guidance of the Sales Director
• Analysing data, pricing, and performance to support account planning and profitability
• Attending regular online or face‑to‑face meetings with customers
• Collaborating with internal departments (production, logistics, finance) to ensure on‑time delivery and quality performance
• Maintaining CRM and Excel‑based reports to track customer and sales performance
• Identifying opportunities for account growth

What You’ll Bring

• Around 2–3 years’ experience in a customer‑facing or commercial support role (manufacturing or technical industry experience advantageous but not essential)
• Commercially minded with strong numerical and analytical skills with confidence working in Excel and spreadsheets
• A proactive, organised approach and the ability to manage multiple priorities
• Excellent communication and relationship‑building skills
• Commercial awareness and an eagerness to learn about manufacturing and technical processes
• Confidence using CRM or ERP systems
• A positive, professional attitude with a desire to develop and progress

Please note: Due to our location and the need to visit customer sites, a full UK driving license and access to a vehicle are essential.

Why You’ll Love Working at OGM

At OGM, we invest in our people and give them the tools to succeed. Our supportive environment combines the stability of a long‑established business with the ambition of a growing, modern manufacturer.

• Competitive salary: £30,000 per annum
• 22 days holiday + bank holidays, increasing with service
• Company pension scheme
• Employee assistance and wellbeing support
• Genuine opportunities for learning, development and progression
• A friendly, inclusive team where collaboration and innovation are valued
• Long‑standing stability within a respected British manufacturing business