Technical Account Manager

DeGould; Exeter; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangement

25 days holiday per annum

Life assurance of 4 times salary

Additional days holiday for birthday

Company sick pay scheme

Cycle to work scheme

Pension auto enrolment after 3 months

Enhanced parental leave

Job summary

A leading tech company in the logistics sector is seeking a proactive Technical Account Manager to manage customer transitions from prospects to active users. The role involves fostering customer relationships, driving growth, and using technical knowledge to communicate product value. Ideal candidates have experience in vehicle logistics and a strong business mindset. This full-time position offers diverse responsibilities from onboarding to strategy development, with benefits like flexible working and generous holiday allowances.

Qualifications

• Proven business or management skills in an enterprise service environment.
• Experience with vehicle logistics operations.
• Expertise in developing valued proposition conversations.
• Strong communication and organisational skills for presentations.

Responsibilities

• Guide customers from onboarding to active users.
• Identify and nurture growth opportunities within accounts.
• Translate technical product features into customer benefits.
• Manage customer relationships to foster long-term partnerships.
• Accountable for pipeline opportunities and revenue forecasting.
• Provide routine reporting and analysis for customers.
• Be point of contact for technical issues.
• Manage complex contractual negotiations.
• Collaborate with Product and Implementation Teams.
• Participate in developing commercial strategy and pricing.

Skills

Business or management skillset

Understanding of vehicle logistics operations

Ability to work under pressure

Communication and organisational skills

Technical understanding

Experience as a Technical Account Manager

Knowledge of automotive (OEM or supplier)

Land & Expand strategy development

Job description

This isn’t your average Customer Success or Account Manager role. DeGould is looking for a proactive and commercially minded Technical Account Manager, who will manage each customer’s transition from prospective customer to active users of the Company’s products, and ultimately be responsible for fostering an environment that enables future growth opportunities.

It will require an individual who has the aptitude to not only understand a complex and technical product but be able to communicate its value to customers well, whilst combining gravitas and experience to manage the relationships and turning the relationships into future growth opportunities and ultimately building lasting relationships with our customers.

The candidate must have strong knowledge and understanding of Finished Vehicle Logistics, gained either through direct involvement in the process or through working with customers in this area.

Duties and Responsibilities

• Customer Onboarding and Engagement; guide customers through the entire lifecycle, from prospecting to becoming active users of the company’s products. Ensuring customers see value from the start is a priority.
• Driving Growth Opportunities; a proactive approach to identifying and nurturing growth opportunities within customer accounts. You’ll not only maintain but expand these relationships to drive revenue.
• Technical Aptitude; comfortable understanding and communicating the value of a complex, technical product. Translating technical features into benefits that resonate with customers is essential.
• Relationship Management; ability to combine gravitas and experience in managing customer relationships. This includes fostering an environment for future growth and turning customer interactions into long‑term partnerships, as well as being primary technical and commercial point of contact for a small number of existing OEM customers.
• Commercial Mindset; ability to be a strategic thinker, with a commercially oriented approach to customer management in order to identify potential opportunities and leverage them for business expansion. Accountable for pipeline opportunities and revenue forecasting, along with the maintenance of our CRM.
• Reporting and Insight; ongoing responsibility for routine customer and product reporting and analysis.
• Problem Solving; point of contact for technical issues to ensure the highest level of system performance and uptime.
• Travel; international travel to customer locations.
• Contracts; ability to project manage protracted and complex contractual negotiations, from the development of scope through to quotes and the execution of contracts.
• Execution; work with the Product and Implementation Teams to deliver against scope and ensure customer expectations are aligned with the specification for each product.
• Strategy; actively participate in the development of the Company’s commercial strategy, including value proposition, pricing and adjacent revenue opportunities.

Skills

• A proven business or management skillset within an enterprise service environment.
• Experience and good understanding of vehicle logistics operations.
• Ability to work under pressure in a fast moving, dynamic environment.
• Expertise in developing valued proposition conversations.
• Excellent communication and organisational skills, with the ability to present and influence.
• A background in engineering, or a strong aptitude to understand the technical complexities of the product.
• Experience working as a Technical Account Manager or equivalent position.
• Knowledge of automotive, either OEM or supplier, is a distinct advantage.
• Expertise in developing Land & Expand commercial strategy.

About the Company

DeGould is an exciting, multi‑award‑winning company in the software and AI sector. The company develops and delivers innovative vision and damage detection systems to a range of blue‑chip corporate clients. As DeGould embarks on an exciting growth phase, the company plans to expand the team, further develop existing products, and explore opportunities for new ones.

Benefits

• Flexible working can be agreed.
• 25 days holiday per annum (excluding bank holidays).
• Life assurance/death in service of 4 times basic salary.
• Additional days holiday for birthday.
• Company sick pay scheme.
• Cycle to work scheme.
• Pension auto enrolment after 3 months service.
• Enhanced maternity, paternity and shared parental leave.

Behaviours

• Empathy – able to put themselves in the shoes of others.
• Creative – open to new ideas and demonstrates good design skills in their work.
• Analytical – capable of working through the detail when required.
• Flexible – thriving in a fast paced, changing and opportunity rich environment.
• Collaborative – enthusiastically works with colleagues and customers alike.
• Dependable – deliver on stakeholder commitments in a timely manner.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Motor Vehicle Manufacturing

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