Customer Account Coordinator

Smiley & Co, Ltd.; Spalding; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a detail-oriented Customer Account Coordinator to enhance customer experiences. This role involves managing customer orders, ensuring timely delivery, and collaborating with supply chain teams. You will utilize your supply chain expertise and IT skills to streamline processes and provide exceptional service. If you are passionate about customer coordination and thrive in a dynamic environment, this opportunity is perfect for you. Join a supportive team that values your contributions and offers career progression in a thriving sector.

Benefits

Workplace Pension Scheme

25 days holidays plus bank holidays

Free on-site car parking

Company sick pay scheme

Company events

Career progression

Qualifications

• Experience in supply chain and commercial analysis.
• Proficient in Microsoft packages and CRM systems.

Responsibilities

• Process orders through SAP and monitor stock availability.
• Optimize deliveries and manage customer forecasts.

Skills

Customer service experience

Supply chain knowledge

IT literacy

Data inputting

CRM systems experience

Education

Qualifications at level 3 or above

Tools

SAP

Microsoft Office

Job description

Join to apply for the Customer Account Coordinator role at Smiley & Co, Ltd.

4 days ago Be among the first 25 applicants

Join to apply for the Customer Account Coordinator role at Smiley & Co, Ltd.

Location: Spalding, Lincolnshire

Salary: £30,000 per annum (Dependant on experience)

Hours – Full time office based, plus flexible Fridays (8.15 am to 5.00 pm Monday to Thursday and 08:15 to 14:30 Friday on a rota basis)

The Role

The company are seeking a well-organised and experienced Customer Account Coordinator who has experience in supply chain and commercial analysis who will play a pivotal role in delivering the highest levels of service to all of their customers, ensuring timely management and communication of the entire process from order receipt through to delivery.

Working collaboratively with their Spanish colleagues and supply base to service all of their customer orders on time and in full.

You will look after a selection of accounts and really be able to make a difference to their customer experience.

Duties Include

• Order processing through SAP
• Monitoring stock availability
• Delivery Creation
• Booking of transport for UK deliveries
• Stock transfers
• Batching of orders
• Customer reporting and stock level management
• Monitoring customer forecasts and check they are aligned with their system forecast and highlight and differences to the Supply Chain Manager
• Optimising deliveries to their customers by consolidating orders
• Working closely with the Supply Chain Teams within their Customers to understand the ordering process and working with the teams to optimise the Supply Chain
• Assisting Commercial colleagues with preparation of Customer documents/data
• Monitoring of Customer Contract Balances
• Analysing Customer forecasts
• Working as part of a team and assisting colleagues with tasks as required
  
  

Skills And Qualifications

• Fully IT literate with proficiency in the Microsoft packages
• Have experience in the supply chain industry
• Customer service/coordination experience in a similar environment
• Use of CRM systems to manage workflows (SAP desirable)
• Qualifications at level 3 or above or equivalent level of experience
• Excellent IT skills
• Accurate data inputting and ability to interpret figures
  
  

Benefits

• Workplace Pension Scheme
• 25 days holidays plus bank holidays
• Free on-site car parking
• Company sick pay scheme
• Company events
• Career progression
  
  

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

Referrals increase your chances of interviewing at Smiley & Co, Ltd. by 2x

Get notified about new Customer Coordinator jobs in Lincolnshire, England, United Kingdom.

Lincoln, England, United Kingdom 2 weeks ago

Lincolnshire, England, United Kingdom 3 days ago

Lincoln, England, United Kingdom 1 week ago

Witham St Hughs, England, United Kingdom 3 weeks ago

Witham St Hughs, England, United Kingdom 3 weeks ago

Office Assistant, Field Experience - $8.00/hour

Grantham, England, United Kingdom 5 days ago

Grantham, England, United Kingdom 2 weeks ago

Office Assistant, Career & Professional Development Center - $8.00/hour

Grantham, England, United Kingdom 1 week ago

Lincoln, England, United Kingdom 1 week ago

Lincoln, England, United Kingdom 1 month ago

Office Assistant, Advancement and University Partnerships - $8.00/hour

Grantham, England, United Kingdom 2 days ago

Office Assistant, Registrar's Office - $8.00/hour

Grantham, England, United Kingdom 1 week ago

Louth, England, United Kingdom 3 weeks ago

Lincolnshire, England, United Kingdom 1 week ago

Lincoln, England, United Kingdom 3 days ago

Lincoln, England, United Kingdom 1 week ago

Lincolnshire, England, United Kingdom 2 weeks ago

Boston, England, United Kingdom 3 weeks ago

Lincoln, England, United Kingdom 3 days ago

Grantham, England, United Kingdom 2 days ago

Boston, England, United Kingdom 2 days ago

Brant Broughton, England, United Kingdom 6 months ago

Administrative Assistant to the Dean of General Education, Common Learning & Academic Support and Director of Assessment

Grantham, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.