Account Coordinator

Matthews International; Nottingham; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated team member to assist in the delivery of packaging projects. This role involves collaboration with Account Managers and internal teams to ensure smooth operations and exceptional client service. You will play a key part in managing project documentation and maintaining communication with stakeholders. If you thrive in a dynamic environment and are passionate about driving project success, this opportunity is perfect for you. Join a forward-thinking company that values teamwork and innovation in the packaging design sector.

Qualifications

• Assist in packaging project delivery from design to file release.
• Collaborate with Account Managers to support client expectations.

Responsibilities

• Document activities in the Equator Octopus2 system accurately.
• Manage stakeholder expectations through clear communication.

Skills

Team Collaboration

Communication Skills

Project Management

Financial Data Entry

Education

Bachelor's Degree

Tools

Equator Octopus2

Job description

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Equator is a global packaging design agency, delivering strategy to shelf without compromise. We create powerful brands that get noticed and chosen. Equator is part of SGK.

Assist the Account Team in the delivery of packaging projects through design to file release. Assist Creative and Production Account Managers with administrative duties and tasks, including chasing information from third parties as required.

JOB RESPONSIBILITIES

Employee Experience: Cross-team partnerships and employee satisfaction.

• Collaborate with Creative and/or Production Account Managers to develop strong partnerships, support client expectations, project needs, and ensure cohesive team engagement.
• Engage internal partners in Design, Photo Studio, Production, Finance as needed to establish strong relationships and identify learning opportunities.
• Operate as part of the team, performing assigned tasks and supporting as required.
• Work with your Account Managers to understand the process and your role within it.

Operational Excellence: Internal collaboration to inspire design and deliver efficiently under the 'one roof' model.

• Accurately document all activities within the Equator Octopus2 system, following the direction from the Account Management group, and ensure timely completion of tasks.
• Take ownership of collating and storing files to support project development.
• Collaborate with all Equator teams to support the 'all under one roof' delivery model.
• Follow internal workflow processes to ensure consistent delivery within your scope.
• Support the Photography process by ensuring all elements are ready for shoots and stakeholders are informed.
• Manage stakeholder expectations through proactive, clear, and professional communication, escalating issues when necessary.
• Ensure all tasks are completed on time and meet quality standards to support project success.

Financial Growth: Drive business growth by increasing sales and reducing costs.

• Input financial data accurately into the Octopus2 system as required.

Client Experience: Build proactive partnerships to meet objectives and provide exceptional service.

• Demonstrate strong partnership with clients, being engaged, energetic, and valuable team members.
• Assist in chasing suppliers, printers, clients, and third-party services for information and assets needed for projects.
• Maintain timely and professional communication in all interactions.

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At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace and an affirmative action employer. All employment decisions are based on qualifications, merit, and business need.