Clinique - Account Manager - House of Fraser - 30 Hours

TN United Kingdom; Nottingham; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dynamic Account Manager to enhance brand presence and drive sales in Nottingham. This role is pivotal in delivering exceptional customer experiences and maintaining high retail standards. You will be responsible for developing local marketing strategies, leveraging digital tools, and ensuring compliance with company guidelines. If you thrive in fast-paced environments and possess strong communication and organizational skills, this opportunity is perfect for you. Join a team committed to excellence and consumer satisfaction, where your contributions will make a significant impact.

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment.
• Ability to drive self-development and commercial understanding.

Responsibilities

• Maximise sales through excellent service and retail standards.
• Plan and implement local marketing initiatives aligned to retailer activity.
• Ensure all health & safety responsibilities are met during audits.

Skills

Sales Skills

Customer Service

Communication Skills

Organizational Skills

Commercial Awareness

Job description

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Clinique - Account Manager - House of Fraser - 30 Hours, Nottingham

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Client:

Location:

Nottingham, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

d3dc84ed590b

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Job Summary

The Account Manager is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.

They are accountable for achieving this by:

• Reflecting a credible and professional Brand image to all internal and external consumers at all times.
• Maximising sales through selling, providing excellent service, and retail standards.
• Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.

Sales and Service

• Understand daily/weekly targets.
• Ensure personal awareness of all additional sales avenues i.e., eventing, Omni, and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities.
• Effectively use social media, leveraging opportunities to drive the business, protect, and enhance the Brand image.
• Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
• Plan and implement local marketing & events initiatives, aligned to Retailer activity.
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
• Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and brought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
• Use digital tools to ensure knowledge is kept up to date.
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop up-to-date knowledge of product to ensure an industry-leading experience and that the product meets the consumer’s needs.

Operations

• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
• Review retail standards daily, ensuring they are maintained to the required standard.
• Ensure deliveries, stock movements, and associated administration are completed within agreed Company timeframes.
• Ensure all auditable processes and administration are actioned according to Company guidelines and take corrective action in highlighted areas of risk.
• Ensure all information requests are fulfilled accurately and within deadlines.
• Minimise stock loss by ensuring all Security Policies and Procedures are implemented correctly and followed.
• Create and maintain a safe working environment for consumers, ensuring adherence to Policies and Procedures.
• Ensure all health & safety responsibilities and operational activities achieve a minimum overall grading of ‘Acceptable’ during audits.

Commerciality

• Manage daily replenishment, taking appropriate action where necessary.
• Maximise sales performance by utilising all commercial reports before making decisions.
• Plan and deliver the visual merchandising layout, ensuring it complies with guidelines and timelines.
• Identify stock package issues and take corrective action, informing the Area Manager when out of control.
• Manage promotions and discounts effectively, ensuring compliance with guidelines.
• Identify trends and suggest improvements to enhance product performance.

Qualifications

Essential

• Experience in a fast-paced retail and/or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of the industry.
• Effective communication, organisation, and prioritisation skills.