Account Co-ordinator - Fixed Term Contract 18 Months

TN United Kingdom; Kettering; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Bedroom Furnishings division. In this role, you will be responsible for providing exceptional customer service and managing installations of bedroom furniture. The company values a customer-first approach and offers a hybrid working model, combining office and remote work. With a commitment to quality and innovation, this role presents an exciting opportunity to contribute to a recognized leader in the housing sector. If you thrive in a fast-paced environment and enjoy building relationships, this position is perfect for you.

Benefits

Competitive Salary

Competitive Bonus Scheme

Private Medical Scheme – Single Cover

26 days’ holiday

Flexible Benefits

Enhanced Family Friendly Policies

Qualifications

• Strong customer service skills with a focus on delivering exceptional support.
• Ability to manage time effectively and work in a fast-paced environment.

Responsibilities

• Deliver high standards of service to customers, ensuring timely delivery of furniture.
• Manage a Regional Account and maintain effective relationships with customers.

Skills

Customer Focused

Communication Skills

Time Management

MS Office Skills

Job description

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Client:

Location:

Kettering, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f4ce190e8965

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

What you'll be doing?

Our Bedroom Furnishings division, BD Living, provides furnishing solutions that will fit in with our customers’ homes perfectly. This team supplies and fits storage and bedroom furniture, from cutting-edge styles to contemporary classics.

Reporting to the Sales and Installations Manager, you will deliver high standards of service and provide excellent support to BD Living customers, ensuring the delivery of Bedroom Furniture within the designated timelines.

What will I be responsible for?

• Support all customers in a welcoming, professional, and efficient manner, delivering exceptional customer service.
• Respond to all enquiries and process quotes and orders in line with the Service Level Agreement.
• Provide expertise in BD Living’s product range and processes to Customers and Divisions.
• Manage a Regional Account, ensuring proactive information gathering and completion of installation works as required.
• Ensure all paperwork is up to date, and reports are completed within deadlines.
• Develop and maintain effective working relationships with internal colleagues and customers.
• Ensure paperwork is in place for fitting to be done “right first time”.
• Investigate and record all remedial and customer care orders.

What you'll need?

To be successful in the role, we are looking for:

• Customer Focused.
• Exceptional communication skills.
• Driven, organized, and self-motivated with good time management skills.
• Ability to work in a fast-paced environment, quickly analyzing, managing, and making correct decisions independently.
• Strong MS Office skills required.

Our Company and Benefits

We’ve been nationally recognized as a 5-star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. We combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We offer tailored opportunities for apprentices, graduates, experienced professionals, and ex-Armed Forces personnel to help us stay ahead and build the homes Britain needs.

We foster a culture where drive and talent can lead to a fulfilling career, regardless of gender, race, sexuality, disability, background, or characteristics. Barratt adopts a hybrid working model, allowing colleagues to work from the office, construction sites, sales offices, or from home, depending on the role.

As part of working for Barratt Developments PLC, we offer:

• Competitive Salary
• Competitive Bonus Scheme
• Private Medical Scheme – Single Cover
• 26 days’ holiday (increasing with service)
• Flexible Benefits
• Enhanced Family Friendly Policies