Customer Account Coordinator

AP Racing Ltd; Coventry; On-site; GBP 26,000 - 36,000; Full time

Job summary

AP Racing Ltd in Coventry is seeking a proactive Customer Order Coordinator to support key motorsport and automotive projects, ensuring orders progress from receipt to delivery with precision. You will be the link between customers and internal teams, provide quotations and updates, and manage schedules and data across Planning, Production, Purchasing, Logistics, Engineering and Sales.

The role rewards energy, resilience and ownership, with high attention to detail and strong Excel skills to

Qualifications

• Energetic and able to work at pace.
• Resilient and comfortable dealing with changing priorities.
• Highly organised with strong attention to detail.
• Strong customer communication skills.
• Proactive and prepared to take ownership.
• High level Excel skills.

Responsibilities

• Manage customer orders from receipt through to delivery.
• Act as day to day point of contact for customer queries.
• Provide quotations and order updates.
• Monitor customer schedules, forecasts and delivery requirements.
• Work across Planning, Production, Purchasing, Logistics, Engineering and Sales to resolve issues.
• Maintain accurate order and customer information.
• Use Excel and business systems to analyse and manage customer and order data.
• Chase actions through to completion and escalate issues when needed.

Skills

Customer communication

Attention to detail

Ownership

Energetic and proactive

Tools

Excel

Job description

This is not a standard customer service role.

You’ll be supporting some of the most exciting names and projects in motorsport, supercars and high performance automotive, working at the centre of AP Racing to keep customer orders, priorities and deliveries moving.

Fast paced, varied and demanding, this role suits someone with energy, resilience and a real sense of ownership.

The Role:

Manage the day to day requirements of a number of AP Racing customers across motorsport, performance and specialist vehicle applications.

You will support customers involved in racing cars, supercars, high performance road cars and specialist automotive projects, managing orders from receipt through to delivery.

You will be the link between the customer and internal teams, keeping orders moving, managing priorities and making sure customers get clear and timely information.

This is a fast paced role suited to someone with energy, resilience and a strong sense of ownership.

Key Responsibilities:

• Manage customer orders from receipt through to delivery.
• Act as a day to day point of contact for customer queries.
• Provide quotations and order updates.
• Monitor customer schedules, forecasts and delivery requirements.
• Work across Planning, Production, Purchasing, Logistics, Engineering and Sales to resolve issues.
• Maintain accurate order and customer information.
• Use Excel and business systems to analyse and manage customer and order data.
• Chase actions through to completion and escape issues when needed.

What We Want From You:

• Energetic, confident and able to work at pace.
• Resilient and comfortable dealing with changing priorities.
• Highly organised with strong attention to detail.
• Strong customer communication skills.
• Proactive and prepared to take ownership.
• High level Excel skills.
• Comfortable working with data and business systems.
• Previous experience in customer service, order management, sales administration or a similar role would be useful. Automotive, motorsport or manufacturing experience is an advantage but not essential.