Customer & Sales Support Representative

Allscreens Nationwide Ltd; Chesham; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Hybrid working after probation

25 days holiday + bank holidays

Free on-site parking

Life assurance (4x salary)

Quarterly bonus up to 20%

Job summary

Allscreens Nationwide Ltd is seeking a Customer Service & Sales Support Representative to be the first point of contact for customers. You will manage orders, returns, and enquiries, while building strong relationships and providing timely updates on pricing, stock, and deliveries.

The role offers hybrid working after probation, a base salary of £28,500 with a quarterly bonus up to 20% and benefits including 25 days holiday plus bank holidays, and life assurance.

Qualifications

• Experience in customer service, sales support, or internal sales.
• Excellent communication and people skills.
• A confident and friendly telephone manner.
• Strong organisational skills and attention to detail.
• Good IT skills and the ability to learn new systems quickly.
• Quarterly bonus scheme worth up to 20% annually.
• Hybrid working after probation.
• 25 days holiday + bank holidays.
• Free on-site parking.
• Life assurance (4x salary).
• Ongoing training and career development opportunities.

Responsibilities

• Being the first point of contact for customers, providing a warm and professional service.
• Managing orders, returns, and customer enquiries.
• Building strong relationships and becoming a trusted contact for customers.
• Providing updates on pricing, stock, and deliveries.
• Spotting opportunities to maximise sales and add value.
• Resolving customer queries quickly and efficiently.
• Working closely with colleagues to achieve team goals.

Skills

Customer service

Sales support

Communication

People skills

Organisational

IT literacy

Tools

CRM systems

Job description

£28,500 + Quarterly Bonus (up to 20% annually)

Hybrid Working - 2 days from home after probation

About the Company

Are you passionate about delivering great customer service and building strong relationships? If so, we'd love to hear from you!

We're working with a successful, global business within the construction and interiors sector, established for over 30 years. They're on the lookout for a friendly, driven Customer Service & Sales Support Representative to join their team. With a great culture, ongoing investment, and exciting plans for the future, there's never been a better time to get on board.

What You Will Be Doing

• Being the first point of contact for customers, providing a warm and professional service
• Managing orders, returns, and customer enquiries
• Building strong relationships and becoming a trusted contact for customers
• Providing updates on pricing, stock, and deliveries
• Spotting opportunities to maximise sales and add value
• Resolving customer queries quickly and efficiently
• Working closely with colleagues to achieve team goals

What You Will Need to Succeed

• Experience in customer service, sales support, or internal sales
• A positive, can-do attitude and a genuine passion for helping customers
• Excellent communication and people skills
• A confident and friendly telephone manner
• Strong organisational skills and attention to detail
• Good IT skills and the ability to learn new systems quickly
• Quarterly bonus scheme worth up to 20% annually
• Hybrid working after probation
• 25 days holiday + bank holidays
• Free on-site parking
• Life assurance (4x salary)
• Ongoing training and career development opportunities