Customer Account Associate

CMD Recruitment; Bath; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Generous pension contribution

Life assurance at 8x annual earnings

Private medical insurance

Job summary

CMD Recruitment in Bath is seeking a Customer Account Associate to join a manufacturing business. The role involves handling enquiries, quotations, and orders, keeping customers updated on progress.

You will work with sales teams and internal departments to ensure smooth order progression, data accuracy, and timely updates. Strong communication, organisational skills, and experience with ERP systems are desired.

Qualifications

• Experience in customer service, sales administration, account management or order processing.
• Experience in manufacturing or engineering environment is a plus.
• Strong written and verbal communication skills.
• Excellent organisational and administrative abilities.
• Ability to manage multiple priorities and meet deadlines.
• Proactive and detail-oriented with data accuracy.

Responsibilities

• Handle customer enquiries and liaise with internal departments.
• Prepare quotations and process customer orders.
• Monitor order progress through production and provide updates to customers.
• Collaborate with planning, quality and design teams to progress orders.
• Manage customer expectations and resolve queries.
• Allocate parts to support despatch process.
• Support customer requests regarding materials, capacity and environmental info.
• Maintain accurate information across systems and portals.

Skills

Customer service

Account management

Data accuracy

Multitasking

Communication

Tools

Microsoft Excel

Outlook

ERP systems

D365

SharePoint

Job description

Customer Account Associate

Location: Bath, Somerset

Salary: Competitive, dependent on experience

Contract: Permanent, Full Time

Hours: Monday to Thursday 8:00am-4:30pm, and Friday 8.00am-1pm

We are recruiting for a Customer Account Associate to join an established manufacturing business in Bath

This is a varied customer-focused role, working closely with customers and internal teams to manage enquiries, quotations and orders, while keeping customers updated on the progress of their work.

The Role

Working as part of the Sales team, you will be responsible for:

• Handling customer enquiries and liaising with the relevant internal departments
• Preparing quotations and processing customer orders
• Monitoring the progress of orders through production and providing customers with regular updates
• Working closely with planning, quality and design teams to ensure orders can progress smoothly
• Managing customer expectations and resolving queries where required
• Allocating completed or available parts to support the despatch process
• Supporting customer requests relating to areas such as materials, capacity and environmental information
• Maintaining accurate information across internal systems and customer portals

About You

We are looking for someone with previous experience in a customer service, sales administration, account management or order processing environment, ideally within a manufacturing or engineering business.

You will need:

• Strong customer service and communication skills
• Good organisational and administration skills
• The ability to manage multiple priorities and work to deadlines
• A calm and practical approach to problem solving
• Good attention to detail
• Confidence working with data and customer information
• Good working knowledge of Microsoft Office, particularly Excel and Outlook
• The ability to work effectively with different departments and build good working relationships
• A positive approach to continuous improvement and teamwork
• Experience with ERP systems, D365, SharePoint or customer portals would be advantageous.

Benefits

• 25 days holiday
• Generous pension contribution
• Life assurance at 8 times annual earnings
• Private medical insurance

This is an excellent opportunity to join an established manufacturing business in a varied customer-facing role, with good working hours, strong benefits and the opportunity to develop within the business