Customer Account Administrator

Gpw Recruitment; Lathom; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Gpw Recruitment is seeking a Customer Account Administrator for a well-established manufacturing organisation in West Lancashire. Hybrid working is available, with a salary of £28,000 plus up to 10% bonus and excellent company benefits.

You will manage a portfolio of customers, handling orders from enquiry to delivery and ensuring high service levels. Ideal candidates have strong customer service, order management experience, and are confident liaising with internal departments.

Qualifications

• Previous customer service or customer account experience.
• Strong order processing / order management experience.
• Experience using SAP is essential.

Responsibilities

• Managing customer accounts and acting as a main point of contact.
• Processing customer orders accurately and efficiently.
• Coordinating customer requirements with internal departments.
• Monitoring orders and ensuring deliveries are made within agreed timescales.
• Liaising with logistics, planning, sales and distribution teams.
• Handling customer queries, delivery issues, complaints and claims.
• Maintaining accurate customer and delivery information.
• Providing regular updates to customers regarding order and delivery status.
• Producing relevant order and claims documentation.
• Identifying issues quickly and ensuring they are resolved efficiently.
• Supporting strong ongoing relationships with customers.

Skills

Customer service

Order processing

Account coordination

Attention to detail

Prioritisation

Communication

Organisation

Proactivity

Liaising with internal teams

Tools

SAP

Job description

Customer Account Administrator

Location: West Lancashire

Salary: £28,000 + up to 10% bonus excellent company benefits

Hybrid working available

We are currently recruiting for a Customer Account Administrator to join a well-established manufacturing organisation based in the west Lancashire area.

This is an excellent opportunity for someone with strong customer service, account coordination and order processing experience who enjoys working within a fast-paced manufacturing environment.

The role will see you acting as a key point of contact for a portfolio of customers, managing the order process from initial enquiry through to delivery and ensuring customers receive a high level of service throughout.

The Role

• Managing customer accounts and acting as a main point of contact
• Processing customer orders accurately and efficiently
• Coordinating customer requirements with internal departments
• Monitoring orders and ensuring deliveries are made within agreed timescales
• Liaising with logistics, planning, sales and distribution teams
• Handling customer queries, delivery issues, complaints and claims
• Maintaining accurate customer and delivery information
• Providing regular updates to customers regarding order and delivery status
• Producing relevant order and claims documentation
• Identifying issues quickly and ensuring they are resolved efficiently
• Supporting strong ongoing relationships with customers

We are looking for someone who has experience within a customer service, order management or account coordination role, ideally within a manufacturing, engineering, logistics, distribution or similar environment.

You will need:

• Previous customer service or customer account experience
• Strong order processing / order management experience
• Experience using SAP is essential
• Excellent communication skills
• Strong attention to detail
• The ability to prioritise a busy workload
• Confidence liaising with customers and internal departments
• A proactive approach to resolving customer and delivery issues
• Strong organisational skills