Curriculum & Learner Officer

Warwick College Group; Rugby; On-site; GBP 22,000 - 27,000; Full time

Job summary

Warwick College Group is hiring a Curriculum & Learner Officer to support the learner journey from application to progression. You will liaise with students, parents and external agencies and work across attendance, welfare, and curriculum administration.

The role is on-site in the UK, with evening/weekend events on a rota. It requires completing pre-employment checks including DBS and right-to-work verification. Salary is pro rata per annum.

Responsibilities

• Attendance and welfare support: monitor registers, contact students/parents, assist with bursary and funding queries, signpost to safeguarding and welfare teams.
• Applicant & recruitment events: assist with planning parent evenings, interviews, and open events; manage enquiry logging and follow-ups.
• Progression & achievement: track learner achievement and retention data; support progression activities and learner feedback collection.
• Curriculum administration: maintain student records using Pro-Solution and Pro-Monitor; keep knowledge base updated for learners and stakeholders.
• General: build rapport with learners and parents; participate in after-hours events as needed.

Job description

Reporting to the Head of School, the Curriculum & Learner Officer will provide dedicated, high-quality administrative and liaison support to the Curriculum team. You will act as a key point of contact throughout the entire learner journey-from initial application to successful progression-ensuring that students, parents, and carers are supported and informed. The postholder will help the college foster a culture of high expectations and inclusivity, ensuring every student has the resources they need to achieve and progress into further study or employment.

DUTIES AND RESPONSIBILITIES

Attendance and Welfare Support

• Absence Management: Proactively monitor daily registers and follow up on student absences through phone calls and emails to students, parents, and carers to ensure high attendance levels
• Parental Liaison: Serve as the primary administrative link between the curriculum area and parents/carers regarding student welfare and progress.
• Bursary & Support: Provide initial advice on student bursaries, transport, and funding, assisting students with the application process to remove barriers to learning
• As a first point of contact for support: provide support for students with welfare concerns, signposting to our Safeguarding, Inclusion, Welfare teams as needed.

Applicant & Recruitment Events

• Event Coordination: Assist in the planning, organisation, and delivery of Parent/Carer evenings, Parent/Carer reports, Applicant Interview/Taster Days, and Open Events
• Interview Management: Work with MIS to support the booking system for applicant interviews, ensuring a professional and welcoming experience for prospective students
• Enquiry Handling: Ensure all course specific enquiries are responded to professionally, logging details on the ProSolution system and booking follow-up consultations with curriculum staff where necessary

Progression & Achievement

• Progress Monitoring: Support the Curriculum Team in tracking learner achievement and retention data, assisting with the administration of student progress reviews
• Progression Tracking: Assist in gathering data on student destinations and supporting "next step" activities to ensure students successfully transition to further study or employment.
• Learner Voice: Coordinate the collection of learner feedback to help the curriculum team improve the quality of the educational experience
• Support college behaviour management processes and procedures.
• Support Curriculum teams in the completion of exam access arrangement applications.

Curriculum Administration

• Technical Support: Utilise college systems including Pro-Solution, and Pro-Monitor to maintain accurate student records.
• Maintain an up-to-date, course-specific knowledge base to provide accurate guidance to learners and external stakeholders
• Complete administrative duties to ensure the smooth running of the curriculum area.

General

• Outstanding ability to build rapport with learners and engage professionally with parents and external agencies
• Act as a role model for the College's values, fostering a culture of high expectations and inclusivity
• Attendance at evening and weekend events will be required as part of a rota to support recruitment.

OFFERS OF WORK

For the successful candidate a conditional offer of work will be made. Our offer of work will be conditional upon a number of mandatory pre-employment checks, to include but not limited to: DBS, Barred List check, right to work check, internet search, TRA check (academic posts). This role is pro rata so the salary you will be receiving is 24,138.89 per annum. For any roles that start part way through the academic year, the annual salary will be pro rata to the remaining months. This role is based in the UK and will be working on site in our UK based College. In order to comply with our mandatory pre-employment checks, the successful candidate will be required to provide original identification documents in person to our UK based People Services Department.