Student Experience Coach
Heart of Worcestershire College
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Benefits offered by this job
Job summary
Heart of Worcestershire College is seeking a Student Experience Coach to join our Student Support Services team. Based at Redditch and Bromsgrove campuses, the role is full-time (37 hours per week, 52 weeks) with a starting salary of £25,724 to £27,961, depending on experience and qualifications.
You will lead enrichment activities, support 16–18-year-old learners, and foster inclusion and wellbeing while collaborating with external partners to enhance the learner experience across campuses.
Qualifications
- Level 3 qualification or equivalent is essential.
- Level 2 literacy and numeracy are required.
- First Aid qualification or willingness to obtain it.
Responsibilities
- Organise enrichment, personal development and learner engagement activities.
- Coordinate student events, campaigns, conferences, Freshers' Fair and charity initiatives.
- Promote student leadership, learner voice, volunteering and community engagement.
- Support safeguarding, equality, diversity and inclusion, careers and personal development strategies.
- Represent student needs at events and open days.
Skills
Education
Job description
Job Title Student Experience Coach
Closing Date 21/09/2026 23:59
Pay £25,724 to £27,961 - starting salary is dependent on experience and qualifications.
Hours 37 hours x 52 weeks
Type Full Time
Please note: HoW College reserves the right to extend the advertising period for this vacancy or close the vacancy early in line with volume of applicants. We would therefore advise interested candidates to apply promptly.
To become a Student Experience Coach in our Student Support Services department, we need someone who is "organised, motivational and committed."
The successful candidate will have the chance to acquire new skills and develop their abilities in a wide range of activities.
We have a variety of students from the surrounding area; we are a welcoming and inclusive community that champions diversity and equality across our college.
Our departments collaborate to establish and uphold the inclusive HoW culture, we keep this in mind as we manage interactions with the public, fellow employees, and nearby schools.
Although this position is centred on our Redditch and Bromsgrove campuses, all applicants must be prepared to travel to our other campuses or surrounding areas as required.
To find a more detailed list of your day-to-day responsibilities, please refer to the key roles and accountabilities section on our Job Description. In summary, as someone who has knowledge and experience working with 16-18-year-olds, you will support in many aspects. To name a few:
- Plan, coordinate, and evaluate enrichment, personal development, and learner engagement activities.
- Organise student events, campaigns, conferences, Freshers' Fair, and charity initiatives.
- Promote student leadership, learner voice, volunteering, and community engagement opportunities.
- Support the development of student confidence, inclusion, wellbeing, active citizenship, and personal growth.
- Build effective partnerships with external organisations, guest speakers, and community stakeholders.
- Monitor participation, analyse impact, manage budgets, and produce reports to improve engagement and outcomes.
- Support safeguarding, equality, diversity and inclusion, careers, and personal development strategies.
- Represent student needs and support college open events, student ambassador programmes, and student governance activities.
Heart of Worcestershire College, the county's largest further education institution, offers a diverse range of academic, vocational, and community courses throughout its campuses. In all we do, our principles of diversity, integrity, partnership, and trust come through, enabling us to offer timely and knowledgeable services both within and outside of our immediate neighbourhood. By 2030, we also intend to be 90% green!
Our goal is to advance, innovate, and inspire. We're looking for people who want to come along for the journey because our growth will be your growth.
A career with us entails much more than a pay check, because we know our employees are our most valuable resource. You can look forward to the following perks with us.
- Confidential Employee Assistance Programme (available 24/7, 365 days a year); giving access to free confidential counselling
- Regular Continuing Professional Development
- Opportunity to gain further qualifications and enhance professional development through our Awards process
- Generous holiday allowance
- Agile and Flexible working (Dependent upon role)
- Employee discounts & benefits package including high street and travel discounts
- Fantastic progression opportunities
- A mentor to support you in your new role
- Cycle to Work Scheme
- Free onsite parking (Certain Campuses only)
- Opportunities of volunteering within local community and charities
Every person we hire has a different mix of experiences, cultures, and identities, as well as a unique background and physical make-up. Together, we strengthen HoW.
The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised.
We want you to know that HoW is an equal opportunity employer as you are probably applying for or considering applying for a job with us if you are reading this. This College expects everyone to share its commitment to promoting and protecting children, young people, and vulnerable adults' welfare and equality of opportunity.
For us, this means that we always work to be as inclusive as possible in all areas of employment and that we will not allow any form of discrimination.
All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. Along with online verification to ensure the safety of our pupils.
Closing date for this post is: 21/09/2026
Interview date: TBC
- To lead and coordinate meaningful learner participation activities that ensure learners influence decision-making, contribute to continuous improvement and shape an inclusive college culture where all students feel safe, respected, valued and able to belong.
- To organise and promote a range of health and wellbeing campaigns and resources to raise awareness of relevant issues that impact on students and signpost to support.
- To support the development of Social Action plans and reporting using 'Good for me, Good for FE' initiative, acts of kindness and 'I will' campaign.
- To further develop focus group activities for identified cohorts of learners to support equality, diversity and inclusion objectives.
- To develop opportunities that enhance learners' character, confidence, resilience, independence, leadership skills, aspiration and readiness for their next steps in education, employment and adult life.
- To develop activities and resources to prepare learners for life in modern Britain, by equipping them to be responsible, respectful, active citizens who contribute positively to society, developing their understanding of fundamental British values and their understanding and appreciation of diversity.
- Develop enrichment activities aligned to the enrichment framework to enhance personal development and the learner experience.
- To support the delivery of the College Personal Development Strategy and Enrichment Framework through activities that promote character development, wellbeing, employability, leadership, active citizenship, cultural capital and preparation for adulthood.
- Managing the Hub space and creating and promoting inclusive, welcoming and psychologically safe environments where learners from all backgrounds, including vulnerable, disadvantaged and underrepresented groups, experience a strong sense of belonging and participation.
- To organise the College's Freshers' Fair in September of each year.
- To plan, coordinate and evaluate an annual programme of enrichment activities aligned to the College Enrichment Framework, THRIVE Tutorial Programme and Personal Development Strategy.
- To support and organise charity events throughout the year.
- To monitor and evaluate learner participation in enrichment activities and identify strategies to improve engagement amongst underrepresented learner groups.
- To coordinate social action, volunteering and community engagement activities that promote active citizenship, inclusion, sustainability and positive contribution to society.
- To ensure that the budget set aside for these purposes is efficiently spent and effectively monitored.
- To facilitate and oversee the provision of qualified guest speakers to deliver the health and wellbeing campaigns.
- To identify the recreational, social and cultural needs of students in order to facilitate their personal development. Organise and promote a programme of activities to meet their identified needs.
- To maintain good order and discipline among the students and to safeguard their health and safety both on the College premises and when engaged in authorised College activities elsewhere.
- Promote good working relationships between the College and relevant external agencies.
- Supporting the development of Student Ambassadors.
- To develop student leadership opportunities including Student Ambassadors, Student Governors, focus groups, and social action projects.
- To support students in developing the confidence, skills and behaviours required to become active contributors within the college and wider community.
- To organise and run the Student Conference.
- To represent the needs of students and help meet their social and educational needs.
- To develop and co-ordinate the FE Learner Voice Framework across the College and provide administrative support as required.
- To support the implementation of the College Inclusion Strategy, Equality, Diversity and Inclusion Action Plan, Careers Strategy and Personal Development Strategy.
- To actively promote equality of opportunity, celebrate diversity and ensure learner participation activities engage students from all protected characteristic groups.
- To contribute to the promotion of safeguarding, wellbeing and Prevent priorities through awareness campaigns, learner engagement activities and partnership working.
- To attend and support College open events.
- To provide support to the Clerk to the Corporation in the election of the Student Governor post.
- Produce analytical reports on learner voice, enrichment and student participation activities, identifying emerging themes, trends, impact and areas for improvement.
- Refer to other members of the business support teams and other appropriate agencies to assist students to remain on course, return to College, or transfer effectively to alternative provision.
- Support members of the Information Systems and Student Experience Department in meeting the needs of students or College objectives.
- Contribute to the review and evaluation of Student Experience systems and procedures.
- Ensure a full working knowledge and understanding of courses and other services at the College.
- To undertake duties as a First Aider
- To comply with the requirements of the Data Protection Act
- To comply with the requirement of the Health and Safety at Work Regulations. To take reasonable care for the health and safety of themself and for others affected by their work in ensuring that the Health and Safety responsibilities are carried out.
- Such other duties as are commensurate with the job purpose, the title of the post and its grading.
- This job description is current at the date shown below and is a guide to the work you will be required to undertake. In consultation with the post holder, it may be changed from time to time by the College to meet changing circumstances.
The appointment is subject to the Conditions of Service for Business Support Staff.
The salary range for this post is based on scale 4E. Your starting salary will range from £25,724 to £27,961 dependent upon your qualifications and experience. Once you have successfully passed your probationary period, your salary will increase within the salary band on an annual incremental basis, until you reach the top of the salary scale.
The hours of work will be based on 37 hours per week for 52 weeks per year.
As this is a term time only appointment you will receive a payment in lieu of holiday, which is in addition to your salary. You will also be paid for any Statutory Bank Holidays and concessionary days which fall within your working week.
The College operates an occupational pension scheme, namely the 'Local Government Pension Scheme'.
All newly appointed staff have to serve a 4-month probationary period. During the probationary period you will have to complete the corporate staff induction, a Teaching and Learning Induction session if you deliver learning and additional mandatory courses on: Equality & Diversity session, Keeping Children safe in Education, Safeguarding Training session, Prevent, GDPR, Cyber Security and Health & Safety training session. Failure to complete these will prevent you from successfully completing your probation.
As defined in the person specification of the job description, those staff with these responsibilities are required to undertake first aid and or fire marshal duties across the College, when called upon to do so. Staff must ensure they are up to date with the relevant training.
Please note that without 2 satisfactory references being received before the end of the probationary period, new staff will not be able to successfully pass their probationary.
The successful applicant will be based at Redditch and Bromsgrove campuses but may be required to work at other locations from time to time.
The College will undertake qualification validation by writing to the appropriate educational institute. Only those qualifications which are essential for the post will be followed up.
If you are required to obtain a qualification as a contractual requirement, the College reviews its CPD budget on an annual basis regarding availability of funds, and cannot therefore guarantee that newly appointed staff will receive either part or full funding for the course fees. However, student loan facilities are available.
All staff are required to have a minimum level 2 qualification in both English and Maths. If you are not already in receipt of one or both of these qualifications, you will be expected to obtain it (them) during your employment at the College.
The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment.
All newly appointed staff will be required to undertake safeguarding training following their appointment.
Heart of Worcestershire College adheres to the Department of Education's guidance on 'Keeping children safe in Education'. As part of your induction, you will be required to read and understand part 1 of this document.
All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. The costs of this check will be deducted from the applicants first salary payment from the College. The College adheres to the DBS Code of Practice and has policies covering the Recruitment of Ex-Offenders and the Secure Storage, Handling, Use, Retention and Disposal of Disclosures and Disclosure Information. Copies of these are available on request.
The College is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
As an organisation we use the Disclosure & Barring Service (DBS) to assess the suitability of all prospective appointments. We undertake not to discriminate unfairly against any subject of a Disclosure on the basis of conviction or other information revealed.
Applicants/employees are required to declare any pending criminal prosecutions they may have as well as any spent criminal convictions, cautions, reprimands and final warnings as defined under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. The only exception to this requirement is that applicants/employees do not need to disclose any 'protected' cautions, or convictions as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2013.
All successful applicants will be required to undertake any appropriate training and development as required, including Health and Safety.
- Cigarettes
- E-cigarettes
- Vaporisers
- Pipe smoking
- Cigars
- And all other associated smoking products
Candidates with a disability should contact the HR Department before interview if they require any adjustments to be made for the interview and/or selection tests.
- Requirements
- Level 3 qualification
- Level 2 literacy and numeracy
- First Aid qualification (or to obtain the above within agreed time scale)
- Desirable
- Youth Worker qualification
- General Skills
- Knowledge and experience of working with 16-18 year olds
- Experience of coordinating events, projects or enrichment activities.
- Experience of working with diverse and vulnerable learner groups.
- Desirable
- Experience in secondary and/or FE/HE sector.
- Experience of gathering and analysing learner feedback.
- Specific Special Skills
- Ability to communicate effectively with a wide range and variety of people but with particular emphasis on 16-18 year olds.
- Organisational, planning and promotional skills.
- Ability to initiate development.
- Ability to organise and manage time.
- Ability to engage and motivate learners from diverse backgrounds.
- Ability to analyse learner feedback and present findings in reports.
- Understanding of equality, diversity and inclusion principles.
- Understanding of safeguarding, Prevent and student wellbeing.
- Ability to use digital tools to engage learners and promote activities.
- Desirable
- Knowledge of Further Education inspection requirements.
- Experience of learner voice coordination.
- Experience of student leadership development.
- Experience of volunteering or social action projects
- Disposition/Personal Qualities
- Ability to motivate.
- Ability and confidence to co-ordinate groups and encourage teamwork.
- Strong sense of commitment and self-motivation.
- Ability to work in a variety of settings.
- Desirable
- Sense of humour
- Patience
- Resilience
- Tolerance
- General Points
- Usual medical and criminal clearances.
- Desirable
- Car driver
- Mini bus driver
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