Community and Student Support Officer

Sandwell College; West Bromwich; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Top-tier salary

Generous annual leave

Career development days

Cycle to work

Discounts on onsite services

Gym facilities

Pension contributions

Job summary

Sandwell College is seeking a confident Community and Student Support Officer to join our Pastoral Support team on a part-time basis (27.5 hours per week), term-time only (36 weeks per annum).

You will help create a safe, welcoming, and inclusive environment on campus and in the local community, supporting learners, staff, transport providers, community partners, and support services to promote wellbeing, engagement and success.

Qualifications

• Level 3 qualification or equivalent
• GCSE English and Maths (Grade C/4 or above) or equivalent
• Experience supporting learners, particularly those who may be disengaged from education
• Understanding of the diverse needs of learners in a further education environment
• Qualification related to supporting education in a post-16 setting
• Experience of working with community organisations and external partners
• Experience of behaviour support, conflict resolution, or pastoral support
• Previous experience within a further education or educational environment

Responsibilities

• Maintain a visible presence around college sites, local transport hubs, and the surrounding community to promote learner safety and wellbeing
• Support learners to attend lessons, engage with their studies, and overcome barriers to learning
• Work closely with curriculum, learning support, security, and pastoral teams to ensure learners receive appropriate support
• Attend meetings and contribute to support plans and learner interventions
• Record interactions, concerns, and outcomes accurately and professionally
• Support recruitment, enrolment, open days, and other college events
• Assist with examination invigilation and examination procedures when required

Skills

Learner support

Communication

Conflict resolution

Pastoral support

Engagement

Education

Level 3 qualification

GCSE English & Maths

Post-16 education support qualification

Job description

We are seeking a confident, approachable, and proactive Community and Student Support Officer to join our Pastoral Support team on a part-time basis working 27.5 hours per week. This role is term-time only, 36 weeks per annum. This is an exciting opportunity to make a real difference to learners' experiences by helping to create a safe, welcoming, and inclusive environment both on campus and within the local community. Working closely with learners, staff, transport providers, community partners, and support services, you will play a key role in promoting learner wellbeing, engagement, and success.

Key Responsibilities

• Maintain a visible presence around college sites, local transport hubs, and the surrounding community to promote learner safety and wellbeing
• Support learners to attend lessons, engage with their studies, and overcome barriers to learning
• Work closely with curriculum, learning support, security, and pastoral teams to ensure learners receive appropriate support
• Attend meetings and contribute to support plans and learner interventions
• Record interactions, concerns, and outcomes accurately and professionally
• Support recruitment, enrolment, open days, and other college events
• Assist with examination invigilation and examination procedures when required

Skills, Knowledge and Expertise

• Level 3 qualification or equivalent
• GCSE English and Maths (Grade C/4 or above) or equivalent
• Experience supporting learners, particularly those who may be disengaged from education
• Understanding of the diverse needs of learners in a further education environment
• Qualification related to supporting education in a post-16 setting
• Experience of working with community organisations and external partners
• Experience of behaviour support, conflict resolution, or pastoral support
• Previous experience within a further education or educational environment

Benefits

• Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around
• Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential
• Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
• Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
• Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
• Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
• Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles
• Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
• Free Will Writing – We've got your back with professional support for your future planning
• Free Flu Vaccine – Stay healthy and protected at no cost to you
• Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
• We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.