N&W CYPHS Administrator

East of England Community Health and Care NHS Trust (Cambridgeshire); Norwich; On-site; GBP 26,000 - 27,000; Full time

Job summary

East of England Community Health and Care NHS Trust (Cambridgeshire) seeks an Administrator to join Norfolk & Waveney Children & Young People’s Health Services. The role primarily supports the 0-19 Healthy Child Service, with base to be decided.

You will provide comprehensive administrative support, diary management, and teamwork within a fast-paced environment. The successful candidate will have GCSE English/Maths at C or above and NVQ Level 3 or equivalent, plus NHS/admin experience

Qualifications

• GCSE English and Maths Grade C+ or equivalent qualification.
• NVQ level 3 or equivalent experience.
• Experience in administrative role and understanding of safeguarding.
• Excellent communication and organisational skills.

Responsibilities

• Provide administrative support to the leadership team including diary management, meetings, and preparing materials.
• Administer meetings with agendas, papers and minutes.
• Assist HR administration: annual leave records and mandatory training tracking.
• Use electronic systems such as ESR, Health Roster, Loop, Datix, Oracle and S1 records.
• Manage phone calls, communications and general admin tasks.

Skills

Organisational skills

Time management

Communication skills

Interpersonal skills

IT skills

Education

GCSE English and Maths

NVQ Level 3 or equivalent experience

Tools

Microsoft Office

Systm 1

Word/Outlook/Excel/PowerPoint

Job description

Employer East of England Community Health and Care NHS Trust (Cambridgeshire) Employer type NHS Site Various Locations around Norfolk Town Norwich Salary £25,760 - £27,476 Per annum, pro-rata Salary period Yearly Closing 13/09/2026 23:59 Interview date 20/09/2026

N&W CYPHS Administrator

Band 3

East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.

Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.

By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.

Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.

East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Please note, our selection processes are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications is monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Please note all new starters will be subject to a 6 month probationary period.

Job overview

Norfolk & Waveney Children & Young People’s Health Services are seeking an Administrator to join our 0-19 Healthy Child Service team of Administrators in Norfolk, primarily supporting the 5-19 team. The 5-19 team are countywide and a base will be decided once successful, taking into consideration travel.

We are looking for an experienced and enthusiastic person with excellent attention to detail, time management and IT skills who is looking for a challenging and exciting role in a fast paced friendly environment.

The successful applicant will be providing comprehensive administrative support to our large team of practitioners, working flexibly as part of the team and also be comfortable using their own initiative.

You will be able to demonstrate empathy and show respect for others’ feelings, including in stressful situations. Training in working in the field of health will be offered.

Please note that should we receive a high number of applications, we reserve the right to close this advert after 4th September 2026

Main duties of the job

• Have strong organisational and time-management skills.
• Have excellent communication and interpersonal abilities.
• Be proficient in Microsoft Office and have confidence with digital systems.
• Have a proactive approach and an ability to work independently as well as part of a team.
• Manage day-to-day administrative tasks, including data entry, managing appointment booking, and supporting members of the leadership team.

Working for our organisation

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Detailed job description and main responsibilities

Provide administrative support to the leadership team by providing diary management, arranging meetings, assisting with preparation of presentations and training materials, sending communications to colleagues within the service and locality, filing, photocopying and other general administrative duties.

Administering meetings , including preparing agendas and papers and taking actions, notes or minutes.

Assisting with HR administration for the leadership team by using a variety of electronic methods including - maintaining records of annual leave, monitoring mandatory training compliance.

Have a full comprehensive knowledge of all electronic systems, including ESR, ESR manager self service, Health Roster, Loop, Datix, Oracle, Electronic P files. This list is not exhaustive.

Supporting duty workers, including sending letters to service users, updating S1 records, actioning tasks, sending text reminders, etc.

Booking of all contacts in line with performance timescales.

Answering telephone calls and responding appropriately.

Administration of S1 units across the county including scanning documents onto S1 records, monitoring tasks, setting up rotas, electronically attaching documents to service user records etc.

Monitoring and ordering of stock and other items as required.

Taking calls from clinicians at the end of the day in line with the lone working policy.

Completing other routine administration tasks as requested such as scanning, photocopying, coordinating the calibration of scales and other equipment, etc.

Uploading FFT data to IQVIA.

Booking venues for meetings and service delivery when required.

Support the Single Point of Access and other services where required.

Qualifications and Training

• GCSE English and Maths Grade C and above or equivalent qualification
• NVQ level 3 or equivalent experience

Knowledge & Skills

• Excellent communication and interpersonal skills
• Effectively priorities and co-ordinates own work and the work of others
• Wide knowledge of office procedures
• Ability to use Microsoft Office packages such as Word, Outlook, Excel and PowerPoint.
• Understands the principle of confidentiality

Experience

• Experience within an administrative role
• Demonstrates understanding of safeguarding issues
• Accepts responsibility and accountability for own work and can define the responsibilities of others
• Aware of the range of emotions in self and others
• Experience of working within children’s services or in an NHS environment
• Experience of using Systm 1

Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.

If you need this application in an offline format, please let us know.
Immigration Status – East of England Community Health and Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against eligible roles. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we’ll ask you to validate your driving licence online via the DVLA.

Redeployment - Please note that in the first instance priority for this vacancy will be given to staff who are on the Trusts Redeployment Register.
Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.

Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Informal discussions and visits are welcomed