0-19 HCP Administrator

East of England Community Health and Care NHS Trust (Cambridgeshire); Cambridge; On-site; GBP 26,000 - 27,000; Part time

Job summary

East of England Community Health and Care NHS Trust (Cambridgeshire) in Cambridge seeks a 0-19 Healthy Child Programme Administrator. The role supports nurses and clinicians, handles bookings, and maintains records using SystmOne. Training is provided, with Wednesday–Friday office hours at The Peacock Centre or The Oak Tree Centre.

The post is part-time (22.5 hours) with flexible working patterns and a 6-month probationary period. Applications from all backgrounds are welcome.

Qualifications

• NVQ in Administration or equivalent; Maths/English GCSEs.
• Experience using Microsoft Office (Word/Outlook/Excel).
• Call handling in a busy office environment.
• Knowledge of SystmOne.
• Experience in children's services or NHS environment.
• Excellent communication skills with a friendly, professional manner.

Responsibilities

• Provide administrative support to the Cambridgeshire 0-19 Healthy Child Programme team.
• Manage letters, health records updates, tasks and appointment bookings.
• Answer SPA telephone calls and route tasks to appropriate teams.
• Monitor and order stock; book interpreters as required.
• Attend daily planning meetings; occasional minute taking.

Skills

Communication

Initiative

Teamwork

Education

NVQ in Administration

GCSE English & Maths

Tools

SystmOne

Microsoft Word

Outlook

Excel

Job description

Main area Administrator Grade Band 3 Contract Permanent Hours

• Part time
• Flexible working

22.5 hours per week (Wednesday to Friday 9am-5pm) Job ref 448-CCYP-8054546-A

Employer East of England Community Health and Care NHS Trust (Cambridgeshire) Employer type NHS Site The Peacock Centre Town Cambridge Salary £25,760 - £27,476 per annum, pro-rata Salary period Yearly Closing 22/09/2026 23:59 Interview date 30/09/2026

0-19 HCP Administrator

Band 3

East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.

Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.

By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.

Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.

East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Please note, our selection processes are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications is monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Please note all new starters will be subject to a 6 month probationary period.

Job overview

Are you a self-motivated, enthusiastic and conscientious administrator looking for a new opportunity?

Would you like to be part of a team that plays a crucial role in ensuring great patient/service user care to children, young people and their families/carers?

If so, we have the role for you. We are seeking administrators to join our 0-19 Healthy Child Programme working with other administrators and clinicians to support the 0-19 Healthy Child Programme service delivery.

Use of SystmOne would be advantageous, although training will be provided on our IT systems with support from your work colleagues.

The working days are Wednesday, Thursday and Friday, 9am - 5pm (office based only) at The Peacock Centre, Cambridge or The Oak Tree Centre, Huntingdon.

There may be a requirement to travel to other bases on occasions for meetings or training.

Why not click on the link to the Job Description and find out more about the role.

We look forward to receiving your application!

*Please note that interviews can only be held in person*

Should we receive a high number of applications, we reserve the right to close this vacancy at any point after 16th July 2026

Main duties of the job

The role of the HCP Administrator is to provide comprehensive administrative support to their locality team, including Health Visitors, School Nurses, Staff Nurses, Community Nursery Nurses and Assistant Practitioners, alongside supporting the functions of the SPA Duty Desk.

The role is varied and includes answering the telephone to service users and other professionals in an efficient and confident manner, documenting information onto SystmOne and planning and booking appointments for clinicians.

We are looking for people who are team players and will share the Trust values; Integrity, compassion, inclusion and ambition.

Working for our organisation

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality, innovative services across most of the East of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that is our amazing staff - who rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Detailed job description and main responsibilities

Job Purpose:

The role of the administrator is to provide comprehensive administrative support to the Cambridgeshire 0-19 Healthy Child Programme team including Health Visitors, School Nurses, Public Health Practitioners, Community Nursery Nurses and Assistant Practitioners by performing a full range of administrative tasks, alongside supporting the function of the single point of access (SPA).

Main Duties and Responsibilities

Provide administrative support to the Healthy Child Programme clinical team within Cambridgeshire.

Administration for the locality, including sending letters to services users, updating SystmOne health records, actioning tasks, booking appointments.

Answering Single Point of Access (SPA) telephone calls from service users, the team, and other professionals and responding appropriately, sending tasks via SystmOne to the relevant task group.

Administration of the Cambridgeshire SystmOne units including accessing and updating SystmOne health records, monitoring tasks, setting up rotas, electronically attaching documents to service user health records on SystmOne.

Receiving and processing telephone calls, emails, correspondence, and other forms of contact from service users and professionals, handling this as required, to co-ordinate care according to agreed protocols and pathways. Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.

Recording details of all contacts with service users and other professionals using SystmOne and other systems as appropriate.

Completing administration tasks on SystmOne, including registering antenatal notifications, accepting electronic referrals, booking visits for Health Visitors, School Nurses, Public Health Practitioner, Community Nursery Nurses and Assistant Practitioners as required, e.g. new birth visit and health reviews, managing SystmOne task box, updating service user information.

Monitoring and ordering of stock and other items as required.

Booking interpreters as requested by clinicians and following up bookings as required

Attending and participating in the daily planning meeting, admin meetings and any other relevant meetings Microsoft Teams or Face to Face. Occasional minute taking.

Communication

Acting as first point of contact for service users and professionals and providing and receiving all communications efficiently and effectively, demonstrating a customer service attitude, especially where there may be barriers to understanding or contentious discussions.

Using tact and diplomacy to de-escalate emotive situations.

Acting in accordance with the Trust’s complaint procedure where required.

Communicating positively with service users and their families, ensuring that all communications are appropriately directed.

Maintaining positive relationships and communicating with colleagues within the locality team.

The post holder will be required to handle sensitive information, such as staff personnel files, in a confidential manner.

Providing and receiving routine information from the following.

Managers at all levels throughout East of England Community Health and Care NHS Trust

i. EEC employees
ii. Service users
iii. Contribute to EEC internal communication strategies effective two-way communication and engagement within the organisation.

People Management

Maintaining own professional development and requirement to take part in appraisal.

Demonstrating their own work practices to administrative staff new to the service.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.

The post holder must participate in clinical and safeguarding audits as required

The post holder is required to participate in relevant emergency preparedness process for their team.

Person specification

Qualifications & Training

• NVQ in Administration or equivalent experience (GCSE: Grade C/4 or above in Maths and English; NVQ level 3 or above)

Experience

• Within an administrative role, Using Microsoft Office programmes such as Word, Outlook and Excel
• Call handling in a busy office environment
• Using own initiative to prioritise workloads
• Working as part of a team
• Knowledge of SystmOne
• Experience of working within children’s services or in an NHS environment
• Collating and monitoring data

Knowledge & Skills

• Excellent communication skills with a friendly, professional manner
• Able to communicate verbally and through other media such as emails
• Ability to use initiative without close supervision
• Work flexibly as part of a team

Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.

If you need this application in an offline format, please let us know.
Immigration Status – East of England Community Health and Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against eligible roles. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.

Redeployment - Please note that in the first instance priority for this vacancy will be given to staff who are on the Trusts Redeployment Register.
Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.

Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!