CS Operations Manager: Growth & Health Intelligence

ScreenCloud; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Unlimited PTO

Hybrid‑First Flexibility

Work From Anywhere

Home Office Budget

Flexible Hours

Pensions

Job summary

ScreenCloud is seeking a Customer Success Operations professional to act as the operational and analytical engine behind CS growth. You will own retention/expansion reporting, renewal forecasting, and health scoring, while driving data-driven improvements across the CS function.

You will work in a hybrid setup with 2–3 days in the office, collaborating with Product, Engineering and Finance to translate data into actionable insights and scalable processes.

Qualifications

• 2+ years of experience in a Customer Success function or CS operations.
• Strong data-to-insight capabilities with SQL or warehouse data.
• Proficiency in Tableau or Power BI for dashboards.
• Ability to learn Salesforce and CS platforms (Vitally or Hook).
• Customer empathy and self-starting, with coachability.

Responsibilities

• Own retention and expansion reporting (GRR/NRR by cohort and segment).
• Forecast renewal inputs and align with Finance.
• Maintain multi-dimensional customer health scoring.
• Identify white-space for expansion and automation for CS.
• Manage post-sale automation: health scoring, churn prediction, renewals.

Skills

SQL

Tableau

Power BI

Analytics

CS Operations

Stakeholder comms

Tools

Vitally

Kluster

ChurnZero

Hook

PostHog

Mixpanel

Amplitude

Job description

ScreenCloud is seeking a Customer Success Operations professional to act as the operational and analytical engine behind CS growth. You will own retention/expansion reporting, renewal forecasting, and health scoring, while driving data-driven improvements across the CS function.

You will work in a hybrid setup with 2–3 days in the office, collaborating with Product, Engineering and Finance to translate data into actionable insights and scalable processes.