Cruise Reservations Specialist - Hybrid (Southampton)

Carnival UK (P&O Cruises & Cunard); Southampton; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Bonus Scheme

Employee discount cruising

Friends and Family offers

Recognition scheme

Office events

Learning and development opportunities

Employee networks

Health Cash Plan

Discounts portal

25 days leave + bank holidays

Job summary

Carnival UK is seeking a Reservations Advisor to deliver exceptional customer service to guests and travel partners, resolving queries and converting enquiries into bookings. The role requires product knowledge, strong communication, and a customer-first mindset across pre- and post-cruise interactions.

This full-time, permanent position offers hybrid work with a minimum of two days per week in the Southampton office and opportunities to contribute to guest satisfaction and sales performance

Qualifications

• Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
• Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
• Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits.

Responsibilities

• Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
• Aiming to provide first-call resolution, delivering the desired outcome for guests and travel agent partners.
• Building trusting relationships with guests and travel agent partners, proactively identifying itineraries and cruise products that best match their needs.
• Converting enquiries into bookings by confidently recommending and selling cruise holidays, cabins, packages, and relevant products.
• Managing cruise bookings from initial enquiry through to confirmation, ensuring accuracy and attention to detail throughout the booking process.
• Delivering outstanding guest satisfaction and creating memorable customer experiences.
• Supporting travel agent and guest queries via webchat.
• Handling complex and special requests with professionalism, demonstrating expert product knowledge and ownership through to resolution.

Skills

Customer service

Communication

Sales

Job description

Carnival UK is seeking a Reservations Advisor to deliver exceptional customer service to guests and travel partners, resolving queries and converting enquiries into bookings. The role requires product knowledge, strong communication, and a customer-first mindset across pre- and post-cruise interactions.

This full-time, permanent position offers hybrid work with a minimum of two days per week in the Southampton office and opportunities to contribute to guest satisfaction and sales performance