Cruise Reservations Specialist - Guest Experience & Sales

Costa Crociere S.p.A.; Southampton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Bonus Scheme

Employee discount cruising + friends &

Health plan

Job summary

Princess Cruises is seeking Reservations Advisors in the UK to provide exceptional customer service to guests and travel partners. You will handle inquiries inbound, resolve issues, and convert conversations into bookings by recommending cruise itineraries and products.

The role requires accurate handling of bookings from enquiry to confirmation, with a focus on first-call resolution and delivering memorable guest experiences.

Qualifications

• Strong customer service skills with a passion for helping guests and travel partners.
• Ability to handle queries via inbound calls and webchat with composure and accuracy.
• Proactive problem solving to convert inquiries into bookings.

Responsibilities

• Resolve queries pre- and post-cruise via inbound calls.
• Aim for first-call resolution while meeting sales & telephony targets.
• Build relationships with guests and travel partners to recommend cruise products.
• Convert enquiries into bookings by recommending cabins, packages and features.
• Manage bookings from enquiry to confirmation with attention to detail.
• Deliver outstanding guest experiences and satisfaction.

Skills

Customer service

Team collaboration

Positive attitude

Adaptability

Job description

Princess Cruises is seeking Reservations Advisors in the UK to provide exceptional customer service to guests and travel partners. You will handle inquiries inbound, resolve issues, and convert conversations into bookings by recommending cruise itineraries and products.

The role requires accurate handling of bookings from enquiry to confirmation, with a focus on first-call resolution and delivering memorable guest experiences.