Port Delivery Team Manager

TUI; Southampton; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Attractive remuneration

Discretionary bonus schemes

Generous travel benefits

Health and well-being support

Dynamic working environment

Job summary

A global travel company in Southampton seeks a leader for their operations team. You'll be responsible for delivering outstanding turnaround services and ensuring high standards for cruise passengers. Ideal candidates possess proven experience in destination management, strong commercial awareness, and exceptional leadership skills. You will manage client relationships, oversee operational requirements, and champion team development. The role requires flexibility, including weekend work. This position offers competitive remuneration and excellent personal benefits.

Qualifications

• Proven experience in destination management, particularly in the cruise industry.
• Strong knowledge of customer-focused operations.
• Ability to manage varied client accounts.
• Ability to manage client accounts and partnerships.

Responsibilities

• Lead Southampton-based team in delivering turnaround services.
• Build relationships with cruise line clients and suppliers.
• Manage commercial responsibilities including P&L management.
• Champion learning and development within teams.
• Ensure operational requirements are met and provide emergency coverage.

Skills

Destination management experience

Customer-focused operations

Commercial awareness

Leadership skills

High-quality decision making

Motivating diverse teams

Job description

Join our Intercruises Shoreside and Port Services team in Southampton, where you'll lead operations that bridge the gap between land and sea, ensuring cruise passengers experience seamless journeys every time.

The role will be advertised until the 5th March

About Our Offer

Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well‑being support, and more.

Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work‑life balance with a dynamic working environment.

A career to shape: Access the TUI Learning Hub to level‑up and reach your ambitions.

Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.

Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

About The Job

• You’ll lead our Southampton‑based team in delivering outstanding turnaround services, ensuring every operational detail meets our industry‑leading standards.
• Building and nurturing relationships is key – you’ll work closely with cruise line clients, port authorities, transport and accommodation suppliers, maintaining partnerships that drive success.
• Taking full ownership of commercial responsibilities including P&L management, you’ll collaborate across functions to prepare compelling proposals for potential clients.
• You’ll champion learning and development within your teams, driving performance management, employee engagement and recruitment of full‑time, part‑time and pier staff.
• Leading all operational requirements, you’ll deliver seamless customer journeys whilst meeting our SLA agreements and service KPIs.
• Ensuring complete operational coverage is essential – this includes weekend work and emergency phone coverage as part of the role.

About You

• You bring proven experience in destination management with strong knowledge of customer‑focused operations, particularly within the cruise industry.
• Your commercial awareness helps you balance product innovation with cost effectiveness, and you’ve successfully managed varied client accounts.
• Even under pressure, you’re a high‑quality decision maker who stays calm and focused.
• As a proven leader, you’ve got great communication skills and know how to motivate diverse teams working in operational and customer‑facing roles.
• Delivering the highest levels of service to both internal and external customers is something you’re genuinely passionate about.
• Change excites you – you’re always looking for better, more efficient ways of working.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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