Cruise Experience Delivery Lead

All Talent Solutions Ltd; Purfleet-on-Thames, Holyhead; Híbrido; GBP 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave 20-25

Sage benefits

24/7 GP

Counselling

Employee of the Month

Performance reward

Cruise perk

Birthday leave

Descripción de la vacante

All Talent Solutions Ltd is seeking a Product Delivery Manager to lead guest experience, operations and quality aboard cruise ships in a hybrid working pattern (2 days in the office, 3 days WFH).

You will travel internationally with ship management teams, monitor performance, review feedback and drive improvements across dining, entertainment, housekeeping and guest services to exceed passenger expectations.

Responsabilidades

• Monitor and improve the overall guest experience onboard.
• Review guest feedback, surveys and satisfaction scores.
• Identify trends and recommend service improvements.
• Ensure food, entertainment, housekeeping and guest services meet company standards.
• Work closely with onboard management to resolve recurring issues.
• Travel regularly onboard cruise ships.
• Carry out operational inspections and quality audits.
• Ensure company standards and procedures are being followed.
• Identify operational issues and recommend practical solutions.
• Support ship management teams in maintaining exceptional service delivery.
• Build strong relationships with Hotel Directors, Guest Services Managers and onboard leadership teams.
• Provide guidance and support to improve operational performance.
• Collaborate with internal departments to deliver continuous improvements.
• Communicate effectively with stakeholders at all levels.
• Analyse customer feedback relating to dining, entertainment, cabins and onboard activities.
• Recommend improvements to enhance the guest experience.
• Support the introduction of new products, services and onboard initiatives.
• Help ensure passenger expectations are consistently exceeded.
• Monitor onboard revenue, operational performance and customer satisfaction.
• Analyse performance data and identify areas for improvement.
• Produce reports and recommendations for senior leadership.
• Help deliver business objectives while maintaining high guest satisfaction.
• Support refurbishment and maintenance projects across passenger areas.
• Assist with planning and delivering improvement initiatives.
• Ensure projects are completed to a high standard with minimal disruption to guests.
• Work alongside onboard and shoreside teams throughout project delivery.

Descripción del empleo

All Talent Solutions Ltd is seeking a Product Delivery Manager to lead guest experience, operations and quality aboard cruise ships in a hybrid working pattern (2 days in the office, 3 days WFH).

You will travel internationally with ship management teams, monitor performance, review feedback and drive improvements across dining, entertainment, housekeeping and guest services to exceed passenger expectations.